Eligibility Service Coordinator

Eligibility Service Coordinator

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Summary

The Eligibility Service Coordinator provides administrative and customer service support to the eligibility team. This role coordinates patient scheduling, manages documentation, and facilitates communication between patients, Eligibility Specialists, and leadership. Successful candidates are those who are highly organized, detail-oriented, and able to manage multiple priorities, ensuring the eligibility process runs efficiently and accurately while supporting both patients and the operational needs of the team.

Work Schedule and Location

Work Hours: Full time, 40 hours per week, hourly position covering shift from 8am-5pm Monday through Friday.

Primary Location: This position is onsite and will be required to service the primary hospital location of:

• Hackensack University Hospital 100 First Street Suite 300, Hackensack NJ 07601

Key Responsibilities

• Serve as the first point of contact for patients seeking financial assistance.
• Answer incoming calls, respond to voicemails within 2448 hours, and provide guidance on next steps.
• Schedule and confirm appointments for financial screening, maintaining the scheduling cadence in Epic.
• Assist patients by providing requested documents, such as approval letters or application materials.
• Check-in patients upon arrival and ensure all required documentation is available for processing.
• Meet productivity and quality expectations, contributing to the overall efficiency of the eligibility process.
• Utilize multiple systems and databases to gather, track, and report patient information efficiently.
• Provide daily updates to leadership and Eligibility Specialists on scheduling and patient workflow.
• Support the Eligibility team by providing coverage for absences or vacancies, as needed.
• Process incoming and outgoing mail related to Eligibility.
• Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
• Complete special projects, as assigned.

Qualifications & Competencies

Required:

• High school diploma or GED
• Proficiency in English and Spanish
• 1+ years of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Strong customer-care focused mindset with ability to build a genuine rapport with patients.
• Strong interpersonal and communication skills.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to handle a heavy call volume efficiently and professionally.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Reliable transportation and a valid driver's license.

Preferred:

• Experience with work tools like Epic, Cerner, etc.
• Experience in healthcare revenue cycle, financial counseling, or insurance verification.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $17.00 to $18.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.