Service Coordinator Mahwah North Jersey McNamara

CSR / Dispatcher / Admin

We are a leading HVAC and fireplace company that has served North Jersey and NY for the past 30 years. We foster a culture of professionalism and fun, and great importance on our employees and our customers. This is how we differentiate ourselves from our competitors and maintain a 4.9 Google rating. Our benefits and 401 (k) package are unsurpassed. While the company is well established as a leader in the region, we are growing and looking for a new CSR / Dispatcher / Admin who has the right skillset and attitude to become the newest member of our team.

Job Duties:

• Work closely w/ GM, division managers, and field technicians on daily admin issues.
• Act as front-line company representative for all incoming calls.
• Coordinate and schedule jobs for technicians across HVAC and fireplace divisions using the Field Edge CRM system.
• Perform limited AP and AR responsibilities, including bill payment, receivables management, and incoming payment processing.
• Communicate occasionally with suppliers and vendors.
• Communicate frequently w/ division managers and technicians to ensure smooth daily operations.
• Monitor fleet activities via GPS, to ensure that technicians are practicing safe driving and on schedule for appointments.
• Practice excellent customer service skills to maintain our industry-leading online presence.
• This position requires the ability to multitask and prioritize tasks in a fast-paced environment.

Qualifications:

• Previous CRM and/or dispatching experience is required.
• Previous experience in a service company (HVAC, plumbing, electrical) highly preferred but will train the right candidate.
• Proficient or familiarity w/ Field Edge CRM platform is preferred.
• Familiarity with shipping and receiving processes helpful but not mandatory.
• Excellent communication skills a must.
• Ability to work in a fast-paced environment during peak seasons.
• Ability to interact with employees, customers, suppliers, and vendors.
• Ability to multi-task a must.

Some Saturdays, 10 am to 3 pm, are required during peak seasons. OT available, especially during peak seasons.

Compensation: $23.00 - $36.00 per hour

Air Conditioning Contractors of America (ACCA)