Service Coordinator

Job Description

Job Description

Since 1948, RONDO has been a world-leading supplier of dough sheeting and shaping machinery to the bakery industry, offering artisanal to industrial solutions that produce the finest croissants, pastries, donuts, pizza, and bread products. Headquartered in Switzerland with additional factories in Italy and France, RONDO equipment solutions are sold and serviced to North American customers through subsidiary RONDO Inc., located in Moonachie, New Jersey.

Due to tremendous growth, we are seeking a Service Coordinator to join the RONDO North America team. We offer a competitive salary + generous medical and dental benefits, and a 401(k) match of 4%: along with a warm and collaborative company culture dedicated to supporting the bakery community.

About the Role:

The Service Coordinator in our manufacturing facility in New Jersey plays a critical role in ensuring seamless coordination and support for our service operations. This position is responsible for managing service requests, scheduling maintenance activities, and maintaining accurate records to support operational efficiency. The Service Coordinator acts as a liaison between the service team, customers, and other departments to facilitate timely communication and resolution of service issues. By organizing workflows and tracking service performance metrics, this role contributes directly to customer satisfaction and the overall reliability of our manufacturing processes. Ultimately, the Service Coordinator ensures that service operations run smoothly, supporting both internal teams and external clients effectively.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years experience in an administrative or service coordination role, preferably within manufacturing or a related industry.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with service management software.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal, to interact professionally with customers and internal teams.

Preferred Qualifications:

• Experience working in a manufacturing environment or with industrial equipment service operations.
• Familiarity with ERP systems such as SAP for service and inventory management.
• Create service tickets within C4C/SAP.
• Basic understanding of manufacturing processes and terminology.
• Customer service experience with a focus on problem-solving and conflict resolution.
• Certification in office administration or project coordination is a plus.

Responsibilities:

• Coordinate and schedule service appointments and maintenance activities with internal teams and customers.
• Manage service documentation, including work orders, service reports, and customer communications.
• Serve as the primary point of contact for service-related inquiries, providing timely and accurate information.
• Maintain and update service databases and tracking systems to ensure data accuracy and accessibility.
• Collaborate with production, logistics, and quality assurance teams to support service delivery and resolve issues.
• Monitor service performance metrics and assist in preparing reports for management review.
• Support the service team with administrative tasks such as invoicing, parts ordering, and warranty tracking.

Skills:

The Service Coordinator utilizes strong organizational and communication skills daily to coordinate service activities and maintain clear, professional interactions with customers and internal teams. Proficiency in Microsoft Office and service management software enables efficient handling of scheduling, documentation, and reporting tasks. Analytical skills are applied to monitor service metrics and identify areas for process improvement. Problem-solving abilities help address service-related issues promptly, ensuring minimal disruption to operations. Additionally, familiarity with manufacturing processes and ERP systems enhances the ability to support cross-functional collaboration and maintain accurate service records.