Call Center Manager
Randstad
Operations Manager
The Operations Manager provides leadership and strategic direction for a critical, multi-dimensional, member-facing team within Customer Experience Operations. This role oversees all departmental personnel, productivity, technology, and quality standards, including the development of internal policies and regulatory compliance workflows. Working across a matrixed organization, the Operations Manager acts as a member advocate-utilizing data and analytics to drive decision-making and continuous improvement initiatives.
Vacancy posted 11 hours ago
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