Customer Project Manager

Customer Project Manager Houston, TX. About Giga Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. Our team moves quickly and thinks practically. If you're ready to make an impact in an industry that matters, we're looking for people like you. Why Join Giga The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here. The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship. The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more. The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening. What You'll Do The Customer Project Manager oversees and coordinates the end-to-end order fulfillment process in a manufacturing environment. This role actively communicates directly with high value customers, from receipt of PO to delivery, you will be managing their expectations, collecting and sharing information to ensure a smooth experience. In a heavily cross-functional context, this role accurately and efficiently coordinates internally with engineering, accounting, production, logistics, and customer service teams. Where You'll Work This role will be based in our Houston offices. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays. Key Responsibilities Act as the primary point of contact for customers regarding order status, changes, or issues. Manage the entire order lifecycle: receive, review, enter, and track customer orders in the ERP system. Coordinate with production planning to ensure orders are scheduled and manufactured on time. Liaise with logistics and shipping teams to arrange timely delivery of finished goods. Monitor inventory levels to confirm availability of finished goods. Resolve order discrepancies, delays, or quality issues with internal teams. Maintain accurate and up-to-date records in all relevant systems. Support sales and customer service teams with order-related queries. Ensure compliance with company policies, industry standards, and any applicable regulations. Qualifications Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent experience). 35 years of experience in order management, sales operations, or supply chain within a manufacturing environment. Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows. Strong understanding of production scheduling and inventory management principles. Excellent organizational and time-management skills with keen attention to detail. Ability to manage multiple priorities and deadlines in a fast-paced environment. Bonus Points Customer-focused mindset with strong negotiation and conflict-resolution skills. Team-oriented with the ability to work independently when needed. Effective written and verbal communication for cross-functional collaboration and customer interaction. Ability to analyze data and generate meaningful reports. Benefits Subsidized health, dental, and vision insurance Equity (options) in a rapidly growing startup 401(k) with 4% employer match Unlimited PTO Parental leave Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA) Commuter benefits, where applicable Opportunities to collaborate in person at periodic team and company on-sites How We Work We value people who take ownership, raise risks early, communicate directly, and follow through. Incomplete information is part of the job. Make the best decision you can, document it, and adjust as the facts change. Move quickly on reversible decisions and take more care when security, safety, financial, employee, or customer risk is involved. Equal Opportunity Employer Statement Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.