Patient Care Coordinator

MEDICAL RECEPTIONIST

Schedule:

• Monday–Friday
• 8:30 AM – 5:00 PM (4:30 PM end time on Fridays)
• No weekends

Position Overview

We are seeking a compassionate and customer-focused Front Desk Patient Services Representative to join our team. This role serves as the first point of contact for patients, visitors, and referral sources. The ideal candidate will have excellent communication skills, strong multitasking abilities, and a patient-centered approach when assisting individuals, particularly elderly patients.

Key Responsibilities

• Greet patients and visitors in a professional and friendly manner.
• Answer and manage incoming phone calls while providing exceptional customer service.
• Verify caller information and transfer calls to appropriate territories as needed.
• Schedule appointments and register patients accurately and efficiently.
• Maintain complete and accurate patient records and documentation.
• Verify insurance coverage and navigate insurance portals as needed.
• Process patient orders and maintain up-to-date order status information.
• Conduct outbound calls to patients, customers, referral sources, and other offices regarding order updates and follow-up needs.
• Learn and utilize the company's W+F software system.
• Communicate effectively with patients, referral sources, corporate teams, and branch offices.

Qualifications

• Previous customer service, receptionist, call center, healthcare, or administrative experience preferred.
• Experience working with insurance verification and insurance portals is a plus.
• Strong phone etiquette and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to demonstrate empathy, patience, and professionalism when assisting elderly patients.
• Reliable attendance, punctuality, and dependability are essential.

Preferred Skills

• Experience handling high call volumes.
• Knowledge of medical office procedures and patient scheduling.
• Ability to manage multiple priorities and follow processes through completion.
• Strong computer skills and willingness to learn new software systems.

Why Join Us?

• Stable Monday–Friday schedule
• No weekend work
• Competitive pay based on experience
• Opportunity to make a meaningful impact by helping patients throughout their care journey
• Supportive team environment with training provided

Job Type & Location

This is a Contract to Hire position based out of Livonia, MI.

The pay range for this position is $18.25 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Livonia,MI.

This position is anticipated to close on Jul 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.