Managing Director, Product Strategy & Business Operations

Managing Director, Product Strategy Operations

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the financial services industry together.

Our strategy is grounded in our company's "Through Clients' Eyes" approach, placing our clients at the forefront of everything we do, ensuring alignment and prioritization of our work and delivering an unmatched service experience by leveraging Schwab's longstanding leadership in the marketplace.

Reporting to the Head of Product Strategy, the Managing Director, Product Strategy Operations serves as the strategic operating leader responsible for translating the firm's product strategy into coordinated enterprise execution. This role functions as the central integrator across product leadership, Schwab Bank, Schwab Asset Management, technology, operations, and other enterprise stakeholders to ensure alignment, prioritization, and effective delivery of the firm's strategic product agenda. The Managing Director helps define and operationalize the product strategy, coordinate strategic initiatives across product pillars, and ensure the organization has the governance, operating discipline, and strategic clarity required to scale innovation across both emerging and established product areas.

Working closely with Product Heads, the Product Strategy PMO, and the Business Data & Analytics function, this role ensures the firm's product roadmap is prioritized, resourced, and executed in a manner that maximizes long-term client value and enterprise growth.

The Managing Director plays a critical role in helping the organization identify emerging opportunities—including areas such as digital assets, tokenization, and new investment structures—and translating those insights into actionable strategic initiatives and product priorities.

Key Responsibilities

• Enterprise Product Strategy Alignment
• Strategic Initiative Leadership
• Product Strategy & Market Insight
• Product Operating Model & Governance
• Strategic Planning & Resource Alignment
• Organizational Leadership
• Business Project Management Governance, Framework, Roadmap Coordination

What You Have

Required Experience

• 12+ years of experience in product strategy, financial services, fintech, or related industries.
• Strong understanding of product development, investment solutions, and financial market dynamics.
• Demonstrated ability to lead cross-functional initiatives in complex, regulated environments.
• Deep familiarity with emerging product trends including digital platforms, tokenization, and new financial market infrastructure.
• Strong strategic thinking and the ability to translate market insights into actionable enterprise initiatives.
• Proven ability to influence senior stakeholders and build alignment across large organizations.
• Exceptional communication skills with the ability to present complex ideas clearly to executive audiences.
• Experience leading teams through transformation, ambiguity, and organizational change.
• Delivering strategic and actionable insights, competitive analysis, and market research to inform product experience and growth.
• An undergraduate degree is required; an MBA is preferred.

Preferred Experience:

• Highly effective influencing skills, outstanding planning, communications, organizational and judgment skills
• Extremely strong client relationship management and negotiation skills required with the ability to assess and effectively communicate processing capabilities and identify alternative solutions for clients and business partners.
• Ability to leverage strategic and analytical capabilities to make sound, timely decisions based on client and field input supporting and maintaining a strong production environment including evaluating risk versus expense versus the client experience.
• Leadership and relationship-building skills, including ability to influence and build consensus across experience design, product, technology, marketing, regulatory, and other areas of the firm and all levels of the organization.
• Strong client focus and the ability to effectively build relationships, establish trust, respect, competence, and confidence.
• Combination of strategic, practical, and creative thinker; strong "systemic" thinker who can connect all the dots, taking the initiative and resulting capabilities from concept to execution.
• Confidence and courage in business and talent decisions, actions, and communications with a demonstrated ability to take decisive action when needed, including championing ideas, position, or dissent.
• Experience managing a significant budget and hiring plan with material enterprise-wide business impact maximizing the investment.
• Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization.
• Strong emotional intelligence/maturity and senior level executive presence.
• Experienced in effectively assessing, selecting, and developing talent for the firm; adept at providing balanced, direct, and actionable feedback to employees. Experience managing multiple priorities and overseeing distinct teams with varied strengths.
• Excellent communication, presentation, and interpersonal skills, including external communication experience