Customer Service Representative
Chubb Group of Insurance Co
Customer Service Representative
We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:
O'Fallon, MO
Phoenix, AZ
Whitehouse Station, NJ
If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk!
Job Responsibilities:
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- On average, our representatives are responsible for 40-50 calls per day
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Responsible for cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
- Complete additional tasks and other projects/duties as assigned
Vacancy posted 6 days ago
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