Account Manager

Job Description

Job Description

The Account Manager is the operational backbone of the brokerage practice. This role owns the day-to-day workflow on assigned accounts: managing the renewal timeline, preparing submissions, building proposals, coordinating with carriers, and serving as the primary day-to-day client contact.

The Account Manager works under the Director and partners with the CSR on transactional execution.

Core Responsibilities

• Own the workflow and timeline on every assigned account or deal. Ensure nothing falls through the cracks between client communication, carrier coordination, and internal handoffs.

• Draft submission emails and marketing packages for accounts over $50,000 in premium. Ensure submissions are complete, professional, and strategically targeted.

• Compile carrier quotes and build comparison analyses. Identify coverage differences, exclusions, and pricing variances.

• Prepare insurance proposals using the standard template. Include all required components: rate analysis, coverage detail, recommendations, and payment options.

• Serve as the primary day-to-day contact for assigned clients. Respond to all inquiries within one business day.

Commercial Brokerage Responsibilities

• Manage the 120-day renewal process end-to-end for assigned accounts. Hit every milestone on the renewal timeline.

• Contact incumbent carriers at Day 120. Assess pricing expectations, appetite changes, and any open recommendations.

• Prepare the renewal strategy meeting agenda. Compile market data, incumbent feedback, and exposure change analysis.

• Load or oversee the loading of renewal applications. Coordinate with the CSR to ensure applications are accurate and complete.

• Follow up with carriers on quote status. Provide clients with a status update at Day 30.

• Coordinate binding, certificate issuance, and agency management system setup upon receiving the bind order.

Qualifications

• Active property and casualty insurance license (or ability to obtain within 90 days).

• 3–7 years of commercial insurance experience, preferably with exposure to middle-market accounts. Brokerage / agency experience preferred but will consider carrier experience.

• Strong analytical skills with attention to detail. Comfortable working with premium calculations, rate analysis, and exposure data.

• Excellent organizational and project management skills. Able to manage multiple concurrent accounts and deadlines.

• Professional written and verbal communication skills.

• Familiarity with agency management systems and submission platforms.