Manager

Dunkin' Restaurant Manager

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Restaurant Manager is responsible for overseeing daily operations, ensuring a high level of guest satisfaction, managing a motivated team, and driving store profitability. This position requires strong leadership, organizational, and customer service skills to deliver high-quality food and beverages in a fast-paced environment.

Key Responsibilities:

Team Leadership & Management

Recruit, train, and supervise team members

Ensure compliance with company policies, procedures, and standards

Operational Management

Oversee daily store operations, including opening and closing procedures

Ensure that all food safety procedures are followed and that equipment is maintained properly

Customer Service & Sales

Maintain high standards of guest service, addressing complaints and concerns professionally

Implement strategies to drive sales, increase guest loyalty and improve overall store performance

Financial Management

Track store financial performance including sales, labor costs and inventory control

Manage cash handling, banking, and financial reporting procedures

Benefits of working for a Dunkin' franchisee:

Competitive wages

Awesome team-oriented environment

Great potential for growth within the company

Health, dental and vision insurance

Company matched 401K

Weekly pay

Paid vacations

Birthday bonus

Anniversary bonus

Manager of the month

Manager of the quarter

Manager of the year

Quarterly team building outings

Vendor discounts

This role is perfect for someone who thrives in a fast-paced environment, has a passion for customer service and can motivate a team to deliver excellent results.

High school diploma or equivalent required; college degree in hospitality or business management preferred

Strong leadership and team-building skills

Excellent communication and customer service skills

Ability to manage multiple tasks and work in a fast-paced environment

Proficient in using technology, including POS systems and Microsoft Office and Excel

Flexible availability, including weekends, holidays, and early mornings or late nights as needed

Must have reliable transportation