Medical Receptionist (Front Desk Coordinator)

Job Description

Job Description

Description:

Location: Atlanta, GA 

Job Type: Full-Time 

Reports To: Clinic Manager / Practice Manager 

About AllCare 

AllCare is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling. 

Today, AllCare serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more. We're building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service. 

Position Summary 

AllCare is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience. 

The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations. We are looking for someone who is tech-savvy, thrives in a fast-paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations. 

Key Responsibilities 

Patient Experience & Service 

Welcome Patients 

• Greet patients and visitors with warmth, professionalism, and empathy. 
• Create a welcoming environment from check-in through check-out. 

Patient Advocacy & Service Recovery 

• Handle high-volume patient interactions with professionalism and composure. 
• Resolve patient concerns in real time through excellent communication and problem-solving. 
• De-escalate challenging situations while maintaining a positive patient experience. 

Patient Registration & Intake 

• Guide patients through registration and intake. 
• Ensure demographic information, insurance details, and required documentation are complete and accurate. 
• Assist patients with digital intake forms and patient portal enrollment as needed. 

Lobby Management 

• Maintain a clean, organized, and welcoming reception area. 
• Ensure patient flow remains organized throughout the day. 

Administrative & Clinic Operations 

Communication Management 

• Manage a multi-line phone system. 
• Answer questions, route calls appropriately, and relay messages accurately. 

Appointment Scheduling 

• Schedule, reschedule, and confirm patient appointments. 
• Coordinate provider schedules while optimizing patient access. 

Medical Records 

• Scan, upload, sort, and route incoming faxes and medical records accurately. 
• Maintain organized electronic documentation while ensuring data integrity. 

Technology & Patient Support 

• Assist patients with portal access, digital scheduling, and telehealth readiness. 
• Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations. 

Clinic Operations 

• Monitor provider schedules and communicate delays or schedule changes to patients. 
• Coordinate patient flow with providers and clinical staff to minimize wait times. 
• Assist with administrative projects and operational initiatives as needed. 

Financial & Insurance Coordination 

• Insurance Verification 
• Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible. 

Payment Processing 

• Collect co-pays, deductibles, and outstanding balances. 
• Process payments accurately and balance daily payment reports. 

Compliance & Safety 

HIPAA Compliance 

• Maintain strict confidentiality of all patient health and financial information. 
• Follow HIPAA guidelines and all organizational privacy policies. 

Requirements:

Qualifications 

Education 

• High school diploma or equivalent required. 
• Additional training in healthcare administration, medical assisting, or a related field preferred.
• Associate degree or healthcare certification a plus. 

Experience 

• 1–2 years of experience in a front desk, customer service, or receptionist role. 
• Medical office or healthcare experience strongly preferred. 

Technical Skills 

• Proficiency with Microsoft Office and general computer applications. 
• Experience with Athena or another electronic health record (EHR) preferred. 
• Comfortable learning new technology platforms, AI-enabled tools, and workflow automation systems. Curiosity and adaptability with technology are essential as AllCare continues to innovate. 

Preferred Knowledge 

• Basic understanding of medical terminology. 
• Familiarity with health insurance verification and patient billing processes. 

Core Competencies 

• Professional communication skills with the ability to interact confidently and compassionately with patients, providers, and colleagues. 
• Exceptional customer service skills with the ability to de-escalate challenging situations while maintaining professionalism and empathy. 
• Strong multitasking and prioritization skills in a fast-paced environment with frequent interruptions and competing priorities. 
• Excellent attention to detail with strong organizational and documentation skills. 
• Empathetic, dependable, and composed under pressure. 
• Self-motivated with a proactive approach to problem-solving. 

Our Work Environment 

Adaptability 

• We value team members who are comfortable with evolving processes, remain flexible as workflows change, and contribute positively in a dynamic clinical environment. 

Collaboration 

• You'll work closely with providers, clinical staff, operations teams, and leadership to ensure exceptional patient experiences and efficient clinic operations. 

Continuous Improvement 

• We encourage individuals who proactively identify opportunities to improve workflows, enhance patient experiences, and embrace new technologies and better ways of working. 

Physical Requirements 

• Ability to sit or stand for extended periods. 
• Frequent use of computers, phones, and other office equipment. 
• Occasional lifting of up to 20 pounds for office supplies or medical records. 

Why Join AllCare? 

• $18-$20/hr depending on experience 
• $500.00 sign-on bonus after 90 days 
• Medical, dental, and vision insurance 
• Paid time off and paid holidays 
• 401(k) with company match (if applicable) 
• Collaborative, patient-centered culture 
• Modern technology and strong administrative support 
• The opportunity to make a meaningful impact on the patient experience every day 
• AllCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.