Remote Inbound Customer Service
Arise Virtual Solutions
Inbound Customer Service If you have worked in customer service and are looking for flexible and varied work, consider a new banking program on the Arise® Platform. This program needs customer-focused individuals with financial services experience who can provide exemplary customer service - helping callers with everything from routine balance and transaction questions to more complex banking needs. This is an inbound customer service program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available - including this opportunity with a leading bank committed to providing personalized service and financial guidance to help customers achieve their financial goals - and you could start earning in just a few weeks. What you will do as a Financial Services Customer Service agent:
- Answer inbound client calls to address needs ranging from routine balance and transaction questions.
- Utilize available tools and resources to provide timely, accurate resolution.
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience.
- Identify cross-sell opportunities and make referrals as appropriate.
- Utilizes available tools and resources to provide timely, accurate resolutions.
- Experience in a customer-facing Financial Services environment.
- Professional, knowledgeable, friendly, and eloquent customer service skills, with patience and empathy.
- Strong ability to follow processes and workflows for compliance.
- Skilled and efficient written and verbal communication.
- Working knowledge of PC-based software, with the ability to multitask across multiple applications at one time; strong keyboard skills.
- Quiet and secure workspace to manage a consistent flow of calls.
- High School diploma or equivalent.
- Background check, drug screening, and Photo ID verification required.
- Windows 11 (most recent version, fully patched with no pending updates).
- Hardwired USB headset with phone-quality audio and a noise-cancelling mic.
- Dual monitors strongly recommended.
- Webcam required during certification - you must be on camera during all class and engagement activities.
- Apple or Android cell phone for secondary code verification.
- Two or more years of experience in a customer-facing call center environment (preferably with a financial institution or banking support).
- Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).
Vacancy posted 2 days ago
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