IT Technician

Salary : $54,416.02 Annually
Location : 692 NW 30th Avenue, Ocala, Florida 34475, FL
Job Type: Full-time
Job Number: 2026-17
Bureau: Budget/Finance
Division: Information Technology
Opening Date: 05/22/2026
Closing Date: Continuous


Description
Responsible for the day-to-day operations for the Information Technology Service Desk. Assists users with technical support of any information technology software and/or hardware. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Reports to the I.T. Support Manager and works with co-workers, employees, and vendors to support information systems.

Examples of Duties
Duties:
A. Abide by the "Law Enforcement Code of Ethics."
B. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
C. Receives, records, and distributes service desk requests and incidents coming from various channels including phone calls and emails.
D. Determines the priority of incoming problems by asking appropriate questions. Routes incident or request to appropriate IT personnel as needed after priority has been established.
E. Identifies, research, documents, and resolves user technical problems.
F. Tracks incidents and requests until they are resolved, including when problems must be escalated to other team members.
G. Follow up on outstanding requests and ensure timely resolution.
H. Perform account management and system configuration.
I. Issue and maintain agency cell phones.
J. Manage endpoints through their entire life cycle.
K. Participate in the Service Desk's inventory and asset management processes.
L. Maintain documentation and keep service tickets updated.
M. Be alert for conditions or situations which inhibit efficient operation of, or create security concerns for, MCSO's technology systems and make recommendations for solutions.
N. Assists in developing specifications and recommends technology systems related purchases to management.
O. Provide and accept training to perform duties of other personnel within the department as needed.
P. When necessary, reports problems to management or the appropriate advanced level of support resources for resolution.
Q. Perform other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff.

Typical Qualifications
JOB PREREQUISITES:
CompTIA ® Certifications preferred. Additional studies and certifications in desktop and applications support a plus. (A comparable amount of training, education or experience may be substituted for the minimum qualifications and preferences.)
Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
Able to follow instructions, work with or without supervision, and multi-task.
Must be customer service oriented.
Physical agility to lift medium to heavy objects, and to stoop, bend, climb, and stretch while working on technology systems.
Effective and efficient troubleshooting and problem-solving skills.
Must be reliable and possess good organizational skills.
Proficiency in reading, writing, and understanding the English language.

JOB REQUIREMENTS:
Maintain a valid Florida driver's license.

Supplemental Information
WORKING CONDITIONS:
Both indoor and open shop environments. Some amount of time may be spent in buildings or vehicles with
uncontrolled climate conditions. Exposure to possible electrical hazards. Routine lifting of objects up to twenty (25) pounds. Normal daytime hours, but subject to being called out, and may be required to work overtime when necessary.

The duties, prerequisites and job requirements listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
ADA:
PHYSICAL AND DEXTERITY REQUIREMENTS: Requires medium to heavy work that involves walking or standing a significant amount of the time, exerting from 20-50 pounds of force on a recurring basis, and skill, adeptness, and speed in the use of fingers, hands or limbs on repetitive operation of mechanical and electronics, office equipment, machines or tools within narrow to moderate tolerances or limits of accuracy. ENVIRONMENTAL HAZARDS: The job risks exposure to bright and dim light, dust and pollen, extreme heat and or cold, wet, or humid conditions, extreme noise levels, fumes and or noxious odors, traffic, moving machinery, electrical shock, and working above the ground or floor level on ladders or on roofs or platforms. SENSORY REQUIREMENTS: The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception and texture perception.

The Marion County Sheriff's Office is an Equal Opportunity Employer. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Nothing in this job description prevents management from assigning different or additional duties or modifying the job description at any time.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.
The Marion County Sheriff's Office offers a highly competitive benefits package to all full-time employees and new incentives for Florida Certified Law Enforcement and Corrections Officers.
Employee Benefits are detailed in the Marion County Sheriff's Office Operations Directive 3030.50 EMPLOYEE BENEFITS - GENERAL

A. The following benefits are provided to all full-time employees. Some of the following are more fully described in the agency's operational directives.

1. Annual Leave: Employees receive two weeks annual leave per the first through the fourth year of employment. Increases are given after 4, 9, 14, and 19 years of service.
2. Holidays: The Agency recognizes nine holidays, which are identified each year by the Board of County Commissioners. Employees, depending on their assignments, receive either a day off or an extra day's pay for each holiday.

3. Overtime Compensation: Employees receive compensation for overtime. They may receive pay, compensatory time, administrative time, or flextime, depending on their position and at the discretion of their supervisor.

4. Medical Insurance: The Agency furnishes insurance through a group policy. The Agency pays a portion of the premium for the employee's medical insurance. The employee has the option, at their expense, to place their dependents on the same policy.
a. If a full-time law enforcement or corrections officer suffers an on-duty catastrophic injury, in accordance with and defined by F.S.112.19 and 440.02(37), and is otherwise qualified, the Agency will pay the entire medical insurance premium of the employee, the employee's spouse and each dependent child until the child reaches the age of majority or until the last day of the calendar year when the child reaches the age of 25 if still a dependent for support, or if the child is a full or part-time student still dependent for support. If the employee dies, the Agency will continue to pay the premium for the dependent children and for the spouse until the spouse remarries.
b. If a full-time law enforcement or corrections officer is killed in the line of duty on or after July 1, 1993, as a result of an act of violence inflicted by another person while the officer is engaged in the performance of law enforcement duties or as a result of an assault against the officer under riot conditions shall pay the entire premium of the political subdivision's health insurance plan for the employee's surviving spouse until remarried, and for each dependent child of the employee until the child reaches the age of majority or until the end of the calendar year in which the child reaches the age of 25. Note: In the line of duty death benefit, the Sheriff may continue to pay the premium of the spouse who has remarried and still has children who continue to qualify for the health insurance benefit.

(1) Benefits payable from another source will reduce these benefits paid by the

Agency. To commit a fraud in obtaining these benefits is a first-degree misdemeanor. A conviction, regardless of whether adjudication is withheld, will result in the employee forfeiting the right to receive the benefits and having to pay the Agency back for benefits paid due to the fraud.

c. In order for the officer or spouse and children to be eligible for benefits, the injury must have occurred while in fresh pursuit, responding to what is reasonably believed to be an emergency, or an unlawful act perpetrated by another.

d. An employee qualified for these benefits is not eligible for any other health insurance subsidy from the Agency.

e . F.S.S. 112.0801 provides that retirees and their eligible dependents shall be offered the same health and hospitalization insurance coverage as is offered to active employees. Retirees will receive a credit of $5.00 per month for each year worked, not to exceed $150.00 per month, or the cost of the insurance.

(1) Even though the State of Florida considers all service under the FRS, the Sheriff will only consider the years worked at the Marion County Sheriff's Office.

(2) The Sheriff's subsidy is a credit to the total cost of the insurance. This shall not exceed the total monthly cost, after subtracting the subsidy received from FRS.

a . The subsidy shall be given to the employee until the employee reaches the age of 65, and then the benefit will stop.

5. Worker's Compensation: Employees are covered by Worker's Compensation for on-duty injuries, per Worker's Compensation laws. (See Operations Directive 3035.00)

6. Life Insurance: The Agency pays the premium for one (1) time the employee's annual salary for life insurance, including $12,000 accidental death and dismemberment for all employees. The employee can purchase additional amounts, if they desire. (See Optional Benefits, paragraph 3030.55).

7. Additional Life Insurance: In addition to the regular life insurance in paragraph 6 above, the Sheriff also furnishes a $200,000 policy for on-the-job accidental death, and a $150,000.00 policy for on-the-job intentional death for all employees. In addition, the Federal Government furnishes a death benefit for officers killed in the line of duty.

8. Long Term Disability Insurance: The Agency furnishes long term disability insurance for each employee who is eligible to receive the benefit after a 4 month waiting period. Generally the employee will receive 67% of his/her salary up to $3,000.00/month if he/she becomes disabled. This benefit would be coordinated with all other income received by the employee.

9. Retirement: All full-time employees are covered by the Florida State Retirement System, with a portion of the contributions being paid by the Agency. Retirement contributions and benefits differ for high-hazard/ Special Risk employees (law enforcement and corrections officers).

a. Deferred Retirement Option Program (DROP) is offered by the Florida State

Retirement System. The employee retires, continues to work, with his/her benefits being invested by FRS up to sixty (60) months. At the conclusion of the program, the employeewill receive all amounts invested plus all earned interest.

10. Uniforms and Equipment: Uniforms are furnished to employees in positions that require the wearing of a uniform, including civilian positions. When appropriate to the position, leather and firearms are also furnished. A uniform cleaning allowance is also given to most uniformed employees.

11. Assigned Vehicles: The Agency furnishes vehicles for certain positions, to be used according to the vehicle use policies. Where vehicles are furnished, the Agency pays all business related operational costs, including fuel and lubricants, maintenance, and insurance.


12. Longevity Pay: Employees receive longevity pay based on a percentage of their base salary each anniversary date. The percentage paid increases at five and ten year continuous service increments. (See Operations Directive 3020.00)

13. Sick Leave: Full-time employees receive sick leave at the daily rate of .26302 hours or approximately eight hours per month. (See Operations Directive 3035.00).

14. Recruit School Tuition Reimbursement: The agency may provide tuition reimbursement to full-time employees who, in order to advance their careers within the Agency, enroll in and complete, in good standing, the law enforcement recruit school or the corrections recruit school. Recruit School Tuition Reimbursement will be contingent on acceptance to MCSO Patrol or Corrections respectively. All training request paperwork must be preapproved in order to be reimbursed by the agency. Expenses eligible for reimbursement are: initial tuition fees, recruit school uniforms, books, range ammunition, and fee to take the state certification examination. No reimbursement will be made until the employee has successfully passed the state certification examination. Should an employee fail to pass the state certification examination and be required to re-enter and ultimately complete the entire basic training program, the employee will be responsible for all costs associated with the reentry training. The decision to reimburse employees who are hired while attending recruit school shall be at the discretion of the agency.
15 . The following benefits are given to employees meeting the requirements of each:

a. Incentive Pay for Law Enforcement and Corrections Officers. These officers are eligible for incentive pay up to $130 per month, depending on education and career development courses completed.

b. Educational Achievement Pay: Employees, other than law enforcement or

corrections officers, are eligible for Educational Achievement Pay, up to a maximum of $80 per month, depending on completion of college degree courses.

c. Specialist Pay: Employees with special skills or serving on certain special units are eligible to receive Specialist Pay in addition to their regular salary. Such employees include those assigned to the SWAT unit, Underwater Recovery Team, and certain other special units.

d. Field Training Officer Pay: Employees who act as Field Training Officers for new employees receive extra pay during the time they are actually assigned a trainee.

e. Special Details: Sworn law enforcement officers are eligible to participate in Special Details on their off-duty time. These are paid on an hourly basis.

16 . Higher Educations Reimbursement Program
a. The Marion County Sheriff's Office provides financial assistance to those employees (civilian and sworn) seeking college credit as a means of improving their skills knowledge and abilities.
b. Employees may be reimbursed for up to two courses per term.

OPTIONAL BENEFITS
A. The following benefits are offered to full-time employees at their option:

1. Additional Insurance:

a. Group Health: Employees have the option of including their dependents on their group health policy. If this option is taken, the employee pays the additional cost.

b. Dental Plans: There is a group dental insurance program available with choices. The cost is borne by the employee.

c. Life Insurance: Employees have the option of purchasing additional life insurance through the group health policy.

2. Credit Union: Employees are eligible to participate in the GTE Federal Credit Union. The credit union furnishes checking and savings accounts and makes competitive rate loans to members.

3. Employee Wellness: An exercise room with exercise equipment is available behind the Jail Administration/Video Visitation Center for use by any employee. The agency provides several incentives for active wellness program accomplsihments including a wellness day off and a discount on health insurance premiums

4. Deferred compensation: Employees are eligible to participate in a supplemental retirement savings program that allows public employees to contribute a portion of their salary, before federal taxes, to a deferred compensation retirement account. The program allows the employee to postpone taxes now, build savings, and create a well-balanced portfolio of investments.

PART-TIME EMPLOYEES

A. Part-time employees are considered to be any person hired strictly on an hourly basis to work less than forty (40) hours per week.
B. Part-time employees as defined in paragraph A. above, and employees on leave of absence without pay for more than fifteen (15) consecutive days, shall not be entitled to the benefits afforded full time employees, except as follows:
1. Medical Insurance, if desired, may be continued for a limited time for prior full-time

employees, but premiums must be paid totally by the employee.
2. Worker's compensation will be furnished by the Agency for on-the-job injuries.
3. Retirement contributions will be paid by the Agency for employees who qualify, at the normal rate(s).
4. Uniforms may or may not be furnished depending on the duties of the position.
5. Employees may voluntarily participate as members of the GTE Federal Credit Union, if desired.
LIABILITY INSURANCE

A. It shall be the policy of the Marion County Sheriff's Office to provide adequate liability insurance to all employees.
B. Professional liability insurance will pay any damages legally assessed against the Sheriff or an employee because of bodily injury or property damage resulting from the performance of official duties or occurring on Agency property. In addition, the insurance will cover the cost of any lawsuit brought against the Sheriff or his employees arising from the lawful performance of official duties.

C. Other liability insurance coverage and/or bonds are also provided to employees. Examples include, but are not limited to automobile liability, aircraft liability, watercraft liability, "Flash Roll" coverage, Public Employee Blanket Honesty Bond, Deputy Sheriff Blanket Bond, and Money & Securities Broad Form Bond.
01


Do you have a High School Diploma or GED? Please provide a sealed official transcript at time of application.

• Yes
• No

02


Have you used ANY form of marijuana (smoking, vaping, gummies, brownies, medical, etc.) within the last 10 months?

• Yes
• No

03


Have you ever been convicted of any felony crime (including but not limited to where adjudication was withheld) or participated in a pretrial diversion program for any felony offense?

• Yes
• No

04


Have you been arrested for a DUI within the last five (5) years?

• Yes
• No

05


Are you proficient in the English language, both written and verbal?

• Yes
• No

06


Have you ever been convicted of any misdemeanor involving perjury or false statement or moral character violations?

• Yes
• No

07


Do you understand this in NOT a remote position?

• Yes
• No

08


Do you have any IT related certifications from a proctored testing facility, prior IT work experience and/or an associate's degree or higher in IT?

• Yes
• No

09


Are you a United States Citizen?

• Yes
• No

10


Do you have a valid Driver License? A valid Florida Driver License is required prior to hire.

• Yes
• No

11


Have you ever received a dishonorable or undesirable discharge from any of the Armed Forces of the United States?

• Yes
• No

12


Do you have any open or active court cases, such as criminal and civil? Please answer Yes or No, N/A is not an acceptable answer. If you answer Yes, please list the open or active court cases, whether you are the plaintiff or defendant, and is it work related or personal.
13


Have you used, tried, tasted, experimented with or possessed any illegal controlled substance classified as a Schedule I or Schedule II substance as enumerated in Florida Statute 893.03 within the past five years?

• Yes
• No

14


Have you ever had a criminal conviction for negligent homicide, manslaughter, or hit & run?

• Yes
• No

15


Do you have three or more at fault accidents or moving violations in the past three years?

• Yes
• No

Required Question