Supervisor, Patient Transportation

Overview Supervisor, Patient Transportation at MD Anderson Cancer Center. The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. SHIFT / HOURS: Monday - Friday / 2pm - 11pm (rotating weekends as needed) Responsibilities Provide leadership and direction for the patient transportation staff and assist in ensuring compliance with all policies and procedures. Make visits to ancillary departments and nursing units on a frequent basis to ensure dispatchers and patient escorts are performing to standards, address concerns promptly, and maintain a clean and safe environment. Core Values / Competencies Service : Provide high level of customer service and maintain operational standards; perform dispatcher and escort duties as needed; promote teamwork. Monitors and responds to customer service and system issues; demonstrates problem solving, conflict resolution, decision making, planning and organizing; strong written and oral communication; focus on operational duties (80%) and administrative duties (20%). Actively participates in ongoing training and projects; maintains knowledge of Department Emergency and Bridge Continuity Plans. Additional Competencies Analytical Thinking: Gather information, break down problems, and make sound decisions. Equipment Usage and Safety Preparedness: Ensure safety readiness, CPR/AED training, fire drills, etc. Requirements Education: High school diploma or equivalent. Preferred Education: Associate's degree in Business, Health Sciences, Hospitality, Healthcare Administration or related field. Certification: None required; Preferred Certifications: HeartSaver with AED and CPR. Experience: Four years of experience in healthcare, project management, or hospitality, including two years of lead/supervisory experience. Preferred Experience: With the preferred degree, three years of experience in healthcare, project management, or hospitality, including two years of lead/supervisory experience. Completion of LEADing Self Accelerate may substitute for one year of supervisory/management experience. Other: Must pass pre-employment skills test as required; may involve security and integrity responsibilities of critical infrastructure. Equal Opportunity The University of Texas MD Anderson Cancer Center is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by law. Details Requisition ID: 176324 Employment Status: Full-Time Work Week: Day/Evening, Days, Rotating Location: Onsite, Houston, TX Salary Range: 53,000 – 79,000 USD annually FLSA: Exempt; not eligible for overtime #J-18808-Ljbffr MD Anderson Cancer Center