Server

Compensation Type

Hourly

Kessler Hotels

Kessler Hospitalitys portfolio of artistically inspired boutique hotels features unique design luxurious accommodations enriching ambiance and intuitive service. With properties throughout Colorado Georgia Florida North Carolina and South Carolina each hotels exquisite art music and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences Kessler guests are immersed in refined Bohemian luxury whether at a cutting-edge downtown icon a premier luxury lodge Savannahs entertainment destination or an elite ski lodge. As the founding member of Marriotts Autograph Collection Kessler Hospitality has long championed bold original hotels each carefully created with distinctive style and the Individualist traveler in mind.

Location

Casa Monica Resort and Spa Autograph Collection will immerse you in the rich history of our famed St. Augustine hotel from ornate chandeliers to extraordinary art galleries. Originally built in 1888 this hotel is nestled in the heart of St. Augustines Historic District and within walking distance to popular sites such as Flagler College Lightner Museum Castillo de San Marcos and St. George beautifully appointed accommodations entwine vintage Moroccan charm with luxury amenities.

Connect your mind and body with a soothing skin treatment at Poseidon Spa before indulging in the bold flavors of Mediterranean cuisine at our on-site restaurant Cordova. Enjoy the service of our dedicated team modern technology and premier catering. From our Old-World grandeur to the unrivaled location Casa Monica Resort and Spa is anything but ordinary.

Overview

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive courteous and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

• Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
• Be familiar with the organization of the Restaurant(s) lounges and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive courteous and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked tidy and clean.
• Keep all beverages at least ¾ full (coffee tea soda water and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food beverage and promotional items to guests.
• Be familiar with fire extinguishers locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health well-being and financial future.

• Medical insurance dental insurance vision insurance life insurance short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave personal leave medical leave and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year based on classification and length of service capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington Colorado and California may vary for associates covered by a Collective Bargaining Agreement (CBA). For such associates eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents and may differ from the benefits described the event of any conflict or inconsistency the terms of the applicable CBA and governing plan documents will control as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on September 1 2026 and will remain open for at least 75 days.