Customer Care Associate

At CMP Management, we serve as the operational backbone for professional associations across the country, turning our clients' Board vision into reality. Our Customer Care Associates (CCAs) are the friendly, knowledgeable voice members hear when they need help, and the steady hands behind every smooth transaction and resolved concern. If you genuinely love helping people, thrive in a fast-moving environment, and take real pride in getting things right, this role was built for you. Located in Old Town Leander just minutes north of Austin, CMP Management is the leading provider of association management services for chapters of professional societies. We provide services to support the daily operations of multiple professional societies and trade associations. Being a member of the CMP team means having the opportunity to be in a dynamic, changing, and fun environment with other very highly motivated, resourceful individuals. For more information regarding our organization, visit What You Will Do Handle high volumes of inbound calls and email inquiries with professionalism and efficiency Accurately enter member dues, event registration payments, refunds, and related transactional data Create and maintain membership accounts in our software database Provide clear, accurate answers to member questions related to memberships and events Resolve membership concerns by clarifying the member's need, identifying the best solution, and following up to confirm resolution Navigate multiple systems and screens simultaneously, including guiding members through platforms as needed Support account, membership, and event teams with supply orders, fulfillment, shipping, and deliveries Stay current on upcoming client events and membership activities so every member interaction reflects accurate, up-to-date information Proactively identify process improvement opportunities and share them with the team Complete administrative duties, reports, and special projects tied to member and event support Who You Are You are patient, empathetic, and communicative. You put yourself in the member's shoes and advocate for them when it counts. You are a natural problem-solver who stays steady under pressure, picks up complex information quickly, and takes ownership of every interaction from first contact to final resolution. You bring a positive, proactive attitude every day and welcome feedback as a tool for getting better. Service-driven: You find genuine satisfaction in helping others and take member outcomes personally Steady and reliable: You build trust through consistency, follow-through, and accurate execution Adaptable: You move fluidly across tasks, systems, and member personas without losing your footing Detail-conscious: You understand that accuracy matters, especially when handling payments and member data Collaborative: You work well within a team and communicate clearly across departments What You Bring At least 2 years of customer service or client support experience Excellent verbal and written communication skills Proven ability to multi-task, prioritize, and manage time in a fast-paced environment Comfort navigating multiple Windows applications and CRM or AMS software systems simultaneously Flexibility to work a specified shift and extended hours as needed A growth mindset with the ability to receive and immediately apply constructive feedback We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing organization: Health, Dental, Vision, Life Insurance A Simple retirement plan that includes a corporate match Paid Time Off Four weeks (20 days) of paid vacation Ten paid holidays per calendar year (9 fixed and 1 floating) Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Education Bachelor's or Associate's degree plus equivalent years of related industry experience Why CMP Management We are a team that plans our work and works our plan, leaves no stone unturned, and always has our clients' backs. We work hard and play hard, and we genuinely care about the people we serve and the people we work alongside. If that sounds like the kind of team you want to be part of, we would love to hear from you. By applying for a position with CMP Management, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with CMP Management's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. #J-18808-Ljbffr