Bilingual Call Center Representative

Bilingual Spanish Speaking Customer Service Representative Our healthcare company is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist providers and patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. Equipment: Company provided Laptop, Headset, and Monitor Schedule: Mon-Fri (6AM-9:30AM PST) Job Overview Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day] Screen, transfer, resolve and dispose of calls expeditiously. Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols Review, process, schedule and authorize orders Ensure timely documentation of all updates and communication is documented within internal system Provide eligibility status and benefit information for participants Address participant and provider inquiries Escalate concerns as needed Job Requirements High School Diploma or GED Required 1 year experience in a Service/Support call center environment Fluency in Spanish is required Customer Service in a healthcare setting is a plus Must be computer savvy - we will train on CRM systems Must have reliable high-speed internet connection at home.