Commercial Insurance Sr. Client Manager

Job Overview The ESPI Programs Division at EPIC Insurance Brokers & Consultants delivers specialized insurance solutions through program management, risk assessment, and customized coverage. Our team works closely with clients to understand their needs, mitigate risk, and enhance their insurance portfolios, leveraging strong insurer relationships and deep industry expertise. The Sr. Client Manager supports Producers in delivering exceptional service to assigned clients within the ESPI Programs department. This role is responsible for managing day‑to‑day client service needs, coordinating renewal and new business activities, and ensuring accurate policy administration. The Sr. Client Manager works collaboratively with Producers and support staff, but does not serve as the primary presenter of new or renewal proposals to clients. Location Hybrid work schedule out of our Birmingham (AL) office: 3 days a week onsite. What We’re Looking For Candidates with at least 5+ years of commercial insurance marketing, placement, and brokering experience, being both client and carrier‑facing. Must be well‑versed in all lines of coverage. Individuals who thrive on collaboration, valuing accountability, and being committed to excellence. Candidates with strong, professional communication, problem‑solving and relationship‑building skills, who enjoy providing top‑notch service to internal and external customers in a fast‑paced environment. Positive and outgoing disposition, eager to work as a team but also functions well working independently. What You’ll Do Client Service & Relationship Support Serve as a key resource for assigned clients, addressing inquiries and managing daily service needs. Support Producers in building and maintaining strong, trust‑based client relationships. Delegate and coordinate tasks with Assistant Account Managers and Client Coordinators to ensure timely and accurate service delivery. Marketing & New Business Development Support Collaborate with Producers to define marketing strategies, target pricing, and carrier selection. Collect and analyze client data (e.g., loss runs, exposures, contractual requirements) to prepare comprehensive submissions. Assist in negotiating coverage terms, premiums, and commissions with carriers. Utilize PowerBroker AI to generate quote comparisons and assist in proposal development. Coordinate the delivery of proposals to clients and prospects, but do not act as the primary presenter. Policy Management & Compliance Maintain accurate and up‑to‑date client data in the Sagitta Agency Management System. Request binding of coverage and coordinate with support staff to initiate renewal activities. Ensure all documentation (quotes, binders, bind requests, etc.) is accurately saved in ImageRight and workflows are followed for both new and renewal business. Prepare Broker of Record letters in accordance with established procedures. Renewal Process Management 150 Days Out: Oversee renewal solicitation by Assistant Client Manager; meet with Producer to establish preliminary marketing strategy. 120 Days Out: Submit to early‑accepting carriers; review loss summaries with Producer. 90 Days Out: Submit to all identified markets and begin follow‑up. 60 Days Out: Continue follow‑up and provide additional information as needed. 30 Days Out: Finalize quotes and prepare proposals for delivery. What You’ll Bring Proven experience in client management, insurance program support, or related roles. Strong knowledge of insurance coverages, underwriting, and carrier relationships. Excellent communication, organizational, and coordination skills. Proficiency in Sagitta, ImageRight, Broker Buddha, and PowerBroker AI. Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint. Demonstrated ability to work collaboratively within a team and support multiple stakeholders. Compensation The base pay offered will be determined based on your experience, skills, training, certifications, and education, while also considering internal equity and market data. Benefits Generous Paid Time Off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” EEO Statement EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr