Client Experience Representative - Hybrid

Job Description

Job Description

Client Experience Representative - Bilingual

Schedule: M–Th 9:00 AM–5:00 PM | Friday 8:30 AM–4:30 PM

Work Style: "Hybrid Flexibility" – Currently "Office days 1 time per month" (Requirement subject to change).

About OCA:

Join a "thriving, NJ-based company with 40+ years of success!" OCA is a leader in benefits administration, and we're looking for passionate people to join our team. We're dedicated to providing "top-notch service and building lasting relationships" with our clients. As we expand, we are seeking a talented "Client Experience Representative I" who is a pro at balancing professional communication with technical data management.

Why Join Our Team?

We are looking for a motivated "Client Experience Representative I" to join our growing department. This is an entry-level role perfect for someone with "2 + Years’ previous customer service experience" who wants to dive into the benefits administration industry. We offer a supportive environment, top-tier benefits, and a schedule designed for true "work-life balance."

What You Will Do:

• "Confer with customers by telephone and email" regarding COBRA, HRA, FSA, Commuter, and HSA inquiries.
  
• "Retain records of client interactions, recording details of inquiries, complaints, comments, and action taken."
  
• Manage FSA dependents and order debit cards within the "Alegeus" system.
  
• Provide training to clients on the use of our "secure web portal."
  
• Ensure all interactions remain compliant with "State and Federal regulations" including "HIPAA."
  

Ready to Make a Difference?

This position reports to the "VP, Client Experience." If you are professional, courteous, and ready to provide an exceptional experience to our "existing client base," apply today!

#ZR

Requirements

Qualifications & Skills:

• Education: High school diploma/GED required; Bachelor’s degree in business preferred.
  
• Experience: Must have "2 + Years’ previous customer service experience."
  
• Remote Experience: "Previous WFH (Work From Home) experience preferred."
  
• Technical: Proficiency in MS Office (Excel/Word). Experience with "ZOHO" is preferred.
  
• Mindset: A strong "customer service orientation" and the "ability to be resourceful and find alternative solutions."
  
• Organization: Ability to "multi-task, prioritize and stay organized in a fast-paced environment."
  

Benefits

Your Fantastic Benefits:

• 100% Company-Paid Premiums: We cover "100% of the cost for Medical, Dental, and Vision " for Single coverage .
  
• Retirement & Savings: "401K with Company Match " to help you save for the future.
  
• Additional Benefits: We offer " HRA and FSA " and Life Insurance.
  
• Generous Time Off: PTO + "9 paid holidays" (including the day after Thanksgiving!).
  
• Work-Life Balance: M–Th 9:00 AM–5:00 PM, and Friday 8:30 AM–4:30 PM.
  
• Hybrid Environment: High flexibility with only one required office day per month. (subject to change)
  

\nCompany Description

We’re in business to help people!

With our roots dating back to our formation in 1983, we began as a full service employee benefit brokerage firm. At the request of one of our clients, we began providing Cafeteria Plan administrative services to our clients in 1986 and expanded our services to include Health Reimbursement Arrangements in 2004. As an established benefit broker, our founder made the critical decision to stop writing new insurance coverage and elected to focus on the administration of TPA services.

As a growing family-owned business, we recognize the value of partnering with the very best. To build our distribution system, OCA made a conscious effort to reach out to the best brokers and general agents. Back in 1997 for compliance purposes we retained what industry experts consider the preeminent legal counsel in our industry, Alston & Bird. We have coupled this with industry leading technology and a core philosophy that we hire, train, and develop employees that know they have one fundamental job to do; to help people!

Come join our team!

Company Description

We’re in business to help people!\r\n\r\nWith our roots dating back to our formation in 1983, we began as a full service employee benefit brokerage firm. At the request of one of our clients, we began providing Cafeteria Plan administrative services to our clients in 1986 and expanded our services to include Health Reimbursement Arrangements in 2004. As an established benefit broker, our founder made the critical decision to stop writing new insurance coverage and elected to focus on the administration of TPA services.\r\n\r\nAs a growing family-owned business, we recognize the value of partnering with the very best. To build our distribution system, OCA made a conscious effort to reach out to the best brokers and general agents. Back in 1997 for compliance purposes we retained what industry experts consider the preeminent legal counsel in our industry, Alston & Bird. We have coupled this with industry leading technology and a core philosophy that we hire, train, and develop employees that know they have one fundamental job to do; to help people!\r\n\r\nCome join our team!\r\n\r\n