Medical Receptionist

Job Description

Job Description

A busy, dynamic, and growing dermatology practice, located at 14325 Willard Road, Chantilly VA 20151, is looking to hire a full or part-time front desk medical receptionist to greet, schedule, and check in patients. Interested qualified candidates are encouraged to contact Rachel Zweiban with a copy of their resume.

Job Title: Medical Receptionist

General Summary of Duties:
By being the front-line representative and, often, the first point of contact within the practice, our medical receptionists greet patients on phone and in person, schedule appointments, validate insurance coverage, and check patients in. They also collect co-pays and other patient payments, assist with product and service purchases, maintain records and accounts, facilitate patient feedback collection, and assist the physicians and medical staff in ensuring the efficient flow of patient traffic. The position reports to the Assistant Manager of the practice.

Job Qualifications:
Education/Training: High school graduate or GED with a suitable combination of relevant skills, aptitude, and/or experience. Prior receptionist experience is preferred but not required. The practice will provide the necessary on-the-job training for the right candidate.

Desired Skills:
⦁ Positive attitude
⦁ Self-motivation, initiative, and desire to succeed
⦁ Prior experience in a medical setting preferred but not required
⦁ Professional appearance/self-presentation
⦁ Ability to multitask and work under pressure
⦁ Ability to read, write, and communicate effectively orally and in writing
⦁ Competent use of computer systems, software, and 10-key calculators
⦁ Ability to converse in one or more prevalent foreign languages is a plus

Physical Abilities:
⦁ Cheerful and welcoming demeanor
⦁ Ability to maintain focus for an extended period on work deliverables
⦁ Normal range of hearing and eyesight
⦁ Hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Duties and Responsibilities:
⦁ Greeting and welcoming patients and visitors, in person or on the telephone
⦁ Answering and/or referring inquiries
⦁ Checking patients in and out
⦁ Maintaining patient accounts by obtaining, recording, and updating personal and insurance information
⦁ Performing insurance verification to ensure current eligibility and active benefits coverage
⦁ Collecting co-pays and balances
⦁ Processing over-the-counter medical and cosmetic product sales
⦁ Booking future appointments
⦁ Making sure waiting room is neat, clean, and presentable
⦁ Assisting patients with any booking or payment questions
⦁ Comforting patients by anticipating patients' concerns
⦁ Receiving office deliveries and mail
⦁ Facilitating communication between physicians and patients
⦁ Managing patient flow, notifying management and providers of service backups and facilitating on-schedule administration of patient care
⦁ Notifying the medical team of special patient requests and/or needs
⦁ Maintaining confidentiality of patients’ personal and financial information, as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
⦁ Maintaining inventory of over-the-counter merchandise by checking stock daily to determine inventory level
⦁ Scheduling equipment service and repairs
⦁ Following policies and procedures; reporting needed changes
⦁ Other clerical duties, as needed

Work Environment:
Our practice is a fast-pace, professional work environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily nudity, medicinal preparations and other conditions common to a clinical environment.

Salary and Benefits: The practice offers a competitive salary and benefits package, including medical insurance for full-time employees. Salary is commensurate with skills and experiences and will be discussed during the interview.

Learn more about us at clinicaldermatologycenter.com

Company Description

Learn more about us at clinicaldermatologycenter.com