Medical Receptionist

FXR Foot & Ankle | Fairfax, Virginia Full-Time

About FXR Foot & Ankle: FXR Foot & Ankle is a modern, surgeon-owned foot and ankle specialty practice located in Fairfax, Virginia. Founded by two fellowship-trained podiatric foot and ankle surgeons, our practice provides comprehensive medical and surgical care, including sports medicine, advanced reconstructive surgery, minimally invasive procedures, wound care, limb preservation, and treatment of common and complex foot and ankle conditions.

We are committed to delivering exceptional patient care through clinical expertise, modern treatment options, efficient care, and personalized patient experience.

As a growing practice, we are building a team of dedicated professionals who share our commitment to excellence, collaboration, and compassionate care.

We are seeking a professional, organized, and personable Medical Receptionist to serve as one of the primary points of contact between our patients and the practice.

The ideal candidate combines exceptional customer service with strong attention to detail and understands that the front office plays an important role in both patient care and the overall success of the practice.

Responsibilities

• Welcome patients and visitors in a professional, friendly, and efficient manner
• Manage patient check-in and check-out
• Answer, screen, and appropriately route incoming telephone calls
• Schedule, reschedule, and confirm patient appointments
• Maintain accurate surgeon schedules and appointment information
• Register new patients and maintain accurate demographic, insurance, and contact information
• Verify insurance eligibility and benefits as assigned
• Collect copays, deductibles, outstanding balances, and other patient payments
• Provide patients with appropriate receipts and payment information
• Assist with referrals, authorizations, and insurance-related documentation
• Obtain and organize medical records and outside documentation
• Processing faxes, forms, correspondence, and patient requests
• Assist with patient portal messages and other patient communications
• Coordinate referrals and communication with referring providers and outside medical offices
• Scan and properly index documents within the electronic health record
• Maintain accurate and complete electronic patient records
• Communicate scheduling, insurance, and administrative concerns to the appropriate team member
• Protect patient confidentiality and comply with HIPAA and practice policies
• Maintain an organized, welcoming, and professional reception area
• Assist the surgeons and clinical team with administrative needs when appropriate
• Help ensure excellent patient experience from the first phone call through completion of the visit

Qualifications

• At least one year of medical office, medical receptionist, or comparable healthcare experience preferred
• Experience using an electronic health record or medical practice-management system preferred
• eClinicalWorks experience is a plus
• Familiarity with insurance eligibility, referrals, prior authorizations, and patient payments strongly preferred
• Excellent telephone and interpersonal communication skills
• Strong computer skills
• Professional, ethical, dependable, and punctual
• Excellent organizational and time-management skills
• Strong attention to detail
• Ability to multitask while maintaining accuracy
• Ability to remain professional and courteous during busy periods
• Comfortable discussing scheduling, insurance, and financial information with patients
• Ability to work collaboratively with surgeons, clinical staff, and other team members

What We Value

We are looking for someone who:

• Makes patients feel welcome and respected
• Communicate professionally and confidently
• Takes ownership of assigned responsibilities
• Pays close attention to details
• Handles problems calmly and helps find solutions
• Understands the importance of accurate scheduling and patient information
• Represents the practice professionally during every patient interaction
• Wants to contribute to building an exceptional surgeon-owned specialty practice

Compensation & Benefits: $18-$22 per hour , depending on experience and qualifications.

Eligible full-time employees receive:

• Paid Time Off (PTO)
• Paid holidays
• Opportunities for professional development and increased responsibility as the practice grows
• Additional benefits may be added as FXR Foot & Ankle grows.

Join FXR Foot & Ankle

The front desk is often the first and last impression a patient has of a medical practice. We are looking for someone who takes pride in making that experience welcoming, organized, efficient, and professional.

As an early member of the FXR Foot & Ankle team, you will also have the opportunity to help establish workflows, improve processes, and grow with the practice.

FXR Foot & Ankle is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified applicants and employees with disabilities.