Front Desk/ Medical Concierge / Receptionist

Job Description

Job Description

PBP Solutions, LLC is looking for a Receptionist to join our team in the northern Virginia area. The client is in the healthcare industry and receptionist will work at a client site and act on behalf of the client to greet visitors and perform other related administrative responsibilities to greeting visitors.

The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment.

Responsibilities: 

• Understand assigned roles and respond to Hospital Emergency Codes, alerts or any others that may be developed as a result of or change with contractor duties.
• Approaches customers upon entering the assist with directions and information including the location of departments (clinics/wards) within the hospital, as well as offices and areas of interest outside the main hospital at ATAMMC, outside the main hospital at ATAMMC (e.g. USO, Wounded Warrior Pavilion).
• Monitor all visitors, guests and staff for ID policy compliance and remind any violators of the policy. If violators fail to correct their action, report the incident with complete details to the supervisor.
• Utilize standard concepts, practices and procedures for handling inquiries and customers' requests to provide proactive and immediate support to customers.
• Arrange for the transport from the dispatcher of customers attempting to meet appointments and those seeking directions if a guide is required.
• Shall have working knowledge of all necessary points of contact to solve problems and satisfy the customer expectations.
• Assist with opening doors and ensuring properly functioning handicap doors within the assigned area, report any discrepancies to the supervisor.
• At the end and beginning of shifts: Collect wheelchairs, crutches and walkers and return to designated areas. Additionally, check for unsecured doors and report safety, security, and maintenance concerns to their supervisors immediately.
• Assist patients with getting in and out of their vehicles, cabs, and shuttle buses.
• Assist with conducting operational exercises (either planned or unplanned) related to Hospital Emergency Management System.
• Assist the Command with the voice of the customer, via distribution and collection of patient satisfactory surveys.
• Report any issues related to effectively executing these duties to the supervisor
• Render aid to customers in need within the scope of training outlined in this contract and within Basic Life Saver Certification Standards, immediately report to supervisor.
• Assist hospital staff with evacuating customers during Mass Casualty (MASCAL) events or emergency services.
• Greet customers in a friendly manner and direct and/or escort guests to designated areas or services.
• (ATAMMC) Greet patients at the doors asking the following questions and then directing the patients to the appropriate clinics/areas.
  • Do you have an appointment or are here for official business?
  • Are you experiencing any of the follow symptoms of COVID-19? (Refer to reference poster).
  • Have you been exposed to (within 6 feet for > 15 minutes) a person that has tested positive for COVID-19 in the past 14 days.

Requirements:

• Associates degree is preferred
• A high school diploma is required
• Proficient with Microsoft Office Suite
• Reliable, professional, courteous and patient
• Excellent communication and writing skills

About PBP Solutions LLC:

PBP Solutions LLC is an information technology professional services firm that focuses on designing, building, securing, and operating mission-ready IT systems. Based out of Reston, Virginia, the company operates as a certified Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB).

Benefits include medical, paid vacation, 401k, and professional development. 

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