Lead Sales Associate

Job Description

Job Description

Are you looking for a fun, flexible, and positive work environment? Do you love hands-on retail, creative problem solving, community events, helping customers find their next great creation...and maybe even all things LEGO®? If the answer is, "Yes, that’s me," please keep reading more about our job opportunity!

Located in the heart of downtown White Center, Bricks & Minifigs South Seattle is a specialty toy retailer focused on buying, selling, and trading all things LEGO, including new & used sets, minifigures, bulk pieces, and community events. Our mission is to celebrate creativity, play, and community; from kids discovering their first joy of building with LEGO to collectors tracking down that rare piece.

We are seeking a proactive, reliable, and customer-focused Lead Sales Associate (Keyholder) to support daily store operations, lead shifts in the absence of the Store Manager, and deliver exceptional service. Previous experience with LEGO sets and minifigures is strongly preferred, alongside a willingness to learn the intricacies of LEGO themes, minifigure evaluation, and customer trade-ins.

As a Lead Sales Associate, you will serve as a shift leader, assist with opening and closing responsibilities, guide Sales Associates, evaluate trade-ins, and help generate engaging content for our store's social media platforms while maintaining a vibrant, welcoming store environment.

Pay & Benefits:

• Pay: $22.00 – $25.00 per hour 
• Position type: Hourly position, expected hours: 15 – 20 per week
• Employee discount
• Paid time off accrual
• Sales-based bonus opportunities
• Fun, creative, and team-oriented environment
• Opportunities for leadership growth within a locally owned, community-focused store

Responsibilities

• Act as shift leader and keyholder, executing store opening and closing procedures, cash drawer setup, and nightly reconciliations.
• Support, mentor, and guide Sales Associates on shift to ensure excellent customer service, efficient task completion, and brand consistency.
• Perform buy/sell/trade evaluations for customer-submitted LEGO sets, minifigures, and bulk collections using store valuation guidelines.
• Oversee POS register operations, handling cash transactions, gift cards, and store credits accurately.
• Assist in inventory intake, sorting, pricing, and visual merchandising to keep sales floor displays fresh and engaging.
• Help facilitate in-store events, including birthday parties, promotional events, and community activities.
• Assist in creating photos, short videos, and engaging content for our store's social media channels.
• Maintain store cleanliness, organization, and safety standards across all areas, including bulk tables and display cases.

Day-to-day tasks can include:

• Opening and closing the store independently or as shift lead.
• Greeting and assisting customers with a friendly, knowledgeable attitude.
• Evaluating customer trade-in collections and negotiating fair trade/cash offers using store guides.
• Assisting customers in finding specific minifigures, sets, or hard-to-find parts.
• Creating quick social media posts and photos showcasing new trade-in arrivals or upcoming events.
• Sorting, cleaning, and prepping trade-in inventory for resale.
• Assisting with birthday party setup, hosting support, and cleanup.
• Merchandising new inventory and restocking bulk tables and display cases.

Requirements

• 2+ years of retail, customer service, or shift lead/keyholder experience with demonstrated reliability and communication skills.
• Experience with cash handling, POS systems, and store opening/closing procedures.
• Prior knowledge of or enthusiasm for LEGO products, themes, and minifigures is strongly preferred.
• Ability to manage shift tasks, multitask effectively, and take initiative without constant supervision.
• Strong spoken and written English communication abilities, including interacting with guests, handling phone inquiries, crafting social media copy, and overseeing store messaging.
• Comfortable engaging warmly with both young children and adult collectors (AFOLs).
• Familiarity with basic social media content creation (Instagram/Facebook) is a plus.
• Flexibility to work part-time shifts, including weekends and evenings.

Additional Details

Anticipated Store Hours:

• Monday – Wednesday: 11am – 7pm
• Thursday – Friday: 11am – 8pm
• Saturday: 10am – 8pm
• Sunday: 12pm – 6pm

Experience:

• Retail / Customer Service / Shift Lead: 2+ years required

Work Location:

• In person
• Seattle, WA 98106 (White Center) 

Equal Opportunity Employer:
Bricks & Minifigs South Seattle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Bricks & Minifigs South Seattle is a new, locally owned specialty toy retailer opening soon in the heart of White Center at 16th & Roxbury. We specialize in buying, selling, and trading all things LEGO®, while putting joy, creativity, and connection first. As a brand-new store, joining our team means bringing your passion to work and directly shaping our store culture, community events, and customer experience from ground zero. We celebrate play for builders of all ages, from kids discovering their first set to adult collectors.

Company Description

Bricks & Minifigs South Seattle is a new, locally owned specialty toy retailer opening soon in the heart of White Center at 16th & Roxbury. We specialize in buying, selling, and trading all things LEGO®, while putting joy, creativity, and connection first. As a brand-new store, joining our team means bringing your passion to work and directly shaping our store culture, community events, and customer experience from ground zero. We celebrate play for builders of all ages, from kids discovering their first set to adult collectors.