Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Services Associate

Capital Vacations

Job Description - Non-Exempt

Position Title: Guest Services Associate– Front Office

Reports To: Front Desk Manager

FLSA Status: Non-Exempt

Purpose

The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.

Principal Duties and Responsibilities

  • Responsibilities listed may not apply to all locations
  • Is responsible for the efficient and courteous operation of the front desk
  • Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests’ issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest’s requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests checkin
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • BlocksRCI points for unpaid accounts
  • ManagesRCI banking, membership changes, and cancellations
  • All other duties as assigned by management

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:

  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Ability to Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule –Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines

  • Regular Hours and Weekend

Travel:

  • None
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Guest Services Associate in Utah vacancy
  • Western States Lodging Management and Development is seeking a Full-Time Guest Services Associate for Red Stone Inn in Moab, Utah. This role involves greeting guests, managing check-ins and check-outs, and providing excellent customer service. The ideal candidate will... 
    Suggested
    Full time

    Western States Lodging Management and Development

    Moab, UT
    3 days ago
  • $10 - $12 per hour

    Carrington College in Richfield is seeking a Guest Services Representative. This role involves ensuring guest satisfaction through registration and front desk operations while providing exemplary service. The ideal candidate must be fluent in English, possess solid customer... 
    Suggested
    Hourly pay
    Shift work
    Night shift

    Carrington College

    Richfield, UT
    4 days ago
  • KCN Campgrounds in Richfield, Utah, is looking for a Guest Services Representative responsible for guest registration, front desk operations, and delivering exceptional service. This role requires fluent English communication, knowledge of computer and cash register operation... 
    Suggested
    Flexible hours
    Night shift

    KCN Campgrounds

    Richfield, UT
    2 days ago
  •  ...join their team in Kanab, Utah. The role focuses on enhancing guest satisfaction by efficiently managing reservations and assisting...  ...guest needs. The ideal candidate will have a background in guest services, demonstrating excellent customer service and communication... 
    Suggested

    Aramark

    Kanab, UT
    2 days ago
  • A family-oriented campground in Richfield, Utah seeks a Guest Services Associate to manage guest registrations and provide exceptional customer service. Responsibilities include greeting guests, handling reservations, and performing housekeeping tasks. Candidates must... 
    Suggested
    Flexible hours
    Night shift
    Weekend work

    KCN Campgrounds

    Richfield, UT
    4 days ago
  •  ...- Farr West in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding...  ...to follow all service standards. -Supervise service of guests, being watchful of signals from guests in need of service. -... 
    Full time
    Part time
    Currently hiring
    Immediate start
    Shift work

    Wendy's - Farr West

    Farr West, UT
    1 day ago
  • $21 per hour

     ...employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company...  ...giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated... 
    Hourly pay
    Weekly pay
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work

    Pilot Flying J

    Snowville, UT
    5 days ago
  •  ...Portfolio Hotel Life as a Food and Beverage Manager: Schedules associates under direct supervision at proper staffing levels; watches...  ...specials Maintains standards of food and beverage quality and guest services; resolves guest complaints Assists sales, and banquet staff... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Work at office
    Local area
    Shift work

    Lodging Dynamics

    Park City, UT
    4 days ago
  •  ...manages the hotel’s food and beverage operations, ensuring service excellence, profitability, and guest satisfaction. Responsibilities Provide strategic and...  ..., retail), cost control, guest satisfaction, and associate engagement. Interact positively with guests,... 
    Work at office
    Local area
    Flexible hours
    Shift work

    Montage International

    Park City, UT
    5 days ago
  •  ...Accountability Develop and implement catering service and F&B service standards for the...  ...proactive interaction with the clients and guests. Promote and understand the One Stop...  ...electronically received complaints. Train associates in proper execution of their job duties.... 
    Permanent employment
    Temporary work
    Work experience placement
    Local area
    Flexible hours
    Shift work

    Tamayo's Group of Companies

    Manila, UT
    4 days ago
  •  ...responsible for ensuring operational excellence, providing outstanding guest experiences, and leading our team with integrity and enthusiasm....  ...Leadership: Manage daily restaurant operations, ensuring smooth service and high standards of quality and cleanliness. Oversee opening... 
    Hourly pay
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Early shift

    Village Inn Walker Group

    West Valley, UT
    4 days ago
  •  ...standards to positively impact business results and exceed the guest experience.What we are looking for!You love working in a fast-paced...  ...experiences through personal interactionsInteracting with guest service-focused team members in areas of recruiting, hiring, coaching,... 
    Hourly pay
    Temporary work
    Immediate start
    Shift work
    Night shift
    Weekend work

    Dave

    Salt Lake City, UT
    5 days ago
  •  ...the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for...  ...profitability for the restaurant Drives sales through proactive guest service, people development & operations management GUEST Motivates and... 
    Hourly pay
    Local area
    Shift work
    Weekend work
    Afternoon shift

    HB Boys

    Salt Lake City, UT
    3 days ago
  • POSITION PURPOSEAssist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.ESSENTIAL RESPONSIBILITIESEnsure efficient guest registration... 
    Shift work

    Red Cliff Lodge Moab

    Moab, UT
    3 days ago
  •  ...operations expertise and help us strengthen the end-to-end onboarding journey. Job summary: As an Associate, Fund Onboarding and Transitions Operations within the Fund Services team, you will support new client onboarding, restructures, and incremental transitions by... 

    JPMorgan Chase & Co.

    Manila, UT
    1 day ago
  • $13.63 - $15.14 per hour

    Associated Food Stores in Richfield, Utah, seeks a Pharmacy Cashier/Clerk to assist pharmacists and technicians. Responsibilities include...  ...must be at least 18 years old, possess strong customer service skills, and be able to adapt to changing schedules. The hourly... 
    Hourly pay

    Associated Food Stores

    Richfield, UT
    5 days ago
  • $52.3k - $75.8k

     ...employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company...  ...giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated... 
    Weekly pay
    Local area
    Relocation
    Flexible hours
    Night shift
    Weekend work

    PILOT

    Ogden, UT
    4 days ago
  • $58k - $60k

     ...You’ll Do: Manage All Retail and Customer Service Activities: Manage, supervise and...  ...Member assignments. Implement and maintain guest service standards and brand specifications...  ...Background: High School Diploma or equivalent, associate’s degree or equivalent coursework... 
    Hourly pay
    Local area

    SSP Deutschland GmbH

    Salt Lake City, UT
    5 days ago
  • $65k - $80k

     ...operations at a Slim Chickens franchise, ensuring exceptional customer service, high quality food, and profitability. The GM embodies the...  ...Southern hospitality. Deliver best‑in‑class food quality and guest experience, placing food‑service scores in the top 10% of franchise... 
    Full time
    Local area
    Shift work
    Afternoon shift

    Mile High Chicken

    Herriman, UT
    2 days ago
  •  ...daily operations at Moe’s Southwest Grill in Mount Pleasant, Utah. This role focuses on ensuring high-quality food and exceptional guest service while adhering to company standards. The ideal candidate should possess a high school diploma, ServSafe certification, and at... 

    SupportFinity

    Utah
    2 days ago
  •  ...registered investment adviser providing investment management services to institutional investors and high-net-worth individuals. As...  ...are seeking a detail oriented and client focused Client Service Associate to support our Client Services team. This role is essential to... 

    Alta Capital Management

    Salt Lake City, UT
    3 days ago
  •  ...ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest... 
    Local area
    Night shift

    TradeJobsWorkForce

    Riverside, UT
    3 days ago
  •  ...with other departments to ensure a smooth flow of products and service throughout the store and within the bakery operation. Maintain adequate...  .../Knowledge: Strong leadership and analytical skills. Excellent guest service skills. Excellent verbal and written communication... 
    Full time
    Flexible hours
    Afternoon shift

    Ridley's Family Markets

    Gunnison, UT
    2 days ago
  •  ...standards of hospitality, and team consistency. This role bridges guest experience with operational excellence—guiding servers,...  ...accountability. Key Responsibilities: Guest Experience & Service Standards Lead by example in delivering exceptional hospitality... 
    Shift work
    Night shift
    Afternoon shift

    Dugala Bar & Grill

    Salt Lake City, UT
    18 days ago
  • $60k - $65k

     ...awesome food to awesome people, and our team thrives on killer service, fresh ideas, and creating unforgettable dining experiences. We'...  ...lead a dynamic team. Demonstrated commitment to excellence in guest service, food quality, and operational standards. Proficiency... 
    Casual work

    Gecko Hospitality

    Salt Lake City, UT
    more than 2 months ago
  •  ...for a high-energy, go-getter who thrives in a fast-paced environment, lives for the hustle, and is hungry to prove themselves. As a Service Advisor, you won’t just be taking appointments—you’ll be the driving force behind customer satisfaction, team motivation, and shop... 
    Shift work

    Midas - Legacy Golden Touch

    Murray, UT
    4 days ago
  • $75k - $95k

     ...Commercial Roofing Service Sales Associate Clark's Quality Roofing Address: St. George, UT, US Compensation: $75,000.00 - $95,000.00/year Schedule: Full time Description We are growing our sales team! Do you have experience in developing new relationships to sell profitable... 
    Full time
    Temporary work
    For contractors
    For subcontractor
    Work at office

    Pho Prime, LLC

    Utah
    5 days ago
  •  ...operations of our catering, conference and food service in our hotel, including the selection,...  ..., optimize profits and ensure that guests are satisfied with their dining and/or...  ...familiarized with the property and your associates! From there we'll have you work within the... 
    Full time
    Part time
    Work at office
    Local area

    Lodging Dynamics

    Moab, UT
    5 days ago
  •  ...Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping... 
    Full time
    Live out
    Work at office
    Local area
    Flexible hours

    Arthur J. Gallagher & Co.

    Midvale, UT
    4 days ago
  •  ...and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. As anIndustrial Services Manager, you are responsible for leading both preventative and emergency maintenance across all facility systems, while ensuring the... 
    Full time
    Contract work
    Work at office
    Local area
    Remote work

    Nestlé USA

    Springville, UT
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Services Associate. Be the first to apply!