Account Manager II - Channel Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Account Manager II - Channel Manager leads the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Manager II is responsible for selling new and existing company products and services, targeting business to business clients.

The Main Responsibilities

• Drive inflight sales opportunities with Partner/Customer/Internal teams
• Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
• Develop sales in designated account base by working with partners to identify new sales opportunities.
• Win new business from existing customers.
• Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.
• SFA opportunity creation and Funnel Management
• Solution pricing review and negotiation
• Partner Engagement – New partner activation, dormant partner reactivation, relationship building
• Sell the value of Lumen
• Formalize relationship with Lumen & Partner either directly or under an existing Master Partner
• Profile/Identify new Partners
• Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.

What We Look For in a Candidate

• 3-5 years of related experience
• Proficient understanding of company’s telecommunications products and network capabilities
• Valid driver license as role may require driving to customer and/or partner meetings.
• Ability to travel an average of 25%

Compensation

• This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$65,793 - $87,715 in these states: IA IN KY ND NE OH SD $69,080 - $92,106 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: Benefits Bonus Structure

Lumen26

Requisition #: 342592

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

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