Customer Service Sales Engineer

About Flexlink and Coesia

Flexlink, located in Allentown, PA, is a global leader in the design and manufacturing of automated production and material flow solutions for the food & beverage, pharmaceutical, personal care, automotive, and electronic industries. Currently, there are over 1,000 employees across 26 operating units globally. Flexlink is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

About the Role

This Sales Engineer joins the Flexlink Systems Customer Service Team to participate in the company’s growth in the service sector. The Customer Service Sales Engineer will drive sales in service, maintenance, spare parts, and will have access to Flexlink’s entire catalog of products and services to achieve their target.

As part of the Flexlink business unit, you will be among the protagonists of our mission to bring top-notch technology and solutions to our customers. Ideal experiences are either with direct buyers such as OEMs or end-users supporting customized material-handling machines and equipment. Travelling to customer sites located in in the Northeastern sector of the United States is essential for this position and Flexlink’s growth.

In this role, you are expected to:

• Prospect through cold calling, industry events, lead follow-up, and installed-based research to identify new, dormant or underdeveloped accounts.
• Maintain relationships with clients by having regular follow-ups, check-ins, and schedule regular meetings or calls to ensure that any emergent opportunities are captured.
• Work closely with the Applications Engineering team to craft professional and competitive proposals to present to potential clients.
• Keep meticulous records, maintain high levels of CRM compliance, faithfully log all relevant activities and keep close communication with peers and management.
• Maintain high levels of customer satisfaction. Communicate with internal and external stakeholders to ensure priorities are understood and client needs are addressed.
• This is a high-travel, customer-facing role.

Skills & Abilities

• Professionally friendly, high-spirited and easygoing; high energy, self-motivation, and rejection tolerance is a must.
• Strong attention to detail and commitment to success.
• Aptitude for industrial automation technology.
• Exceptional communication, verbal and written, is a requirement.
• Willingness to continuously learn and improve, through company-provided training, one-on-one coaching, and self-taught learning mediums.

What You Need to Be Successful

• Sales experience is a necessity; this role has a high-volume touchpoint and must meet activity metrics; specific knowledge about our product is not necessary, training will be provided.
• Engineering knowledge, mechanical or electrical, will be very useful in this role.
• Familiarity with SAP is highly preferred.
• Familiarity with CRM software’s a plus.
• Fluency in English is a requirement.
• Resides in the Allentown PA area.
• Hybrid role, but may occasionally need extended periods in the office, with short or same-day notice.
• Must be able to walk quickly, go up and down stairs, must be able to lift 20+ lbs.
• Ability to travel up to 75% of the time, locally and nationally.

Education & Experiences

• Experience in sales, with phone and in-person activities, is required.
• Degree in engineering or another technical field is preferred.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager replacement) & long-term disability.
• No-cap commissioning structure.
• Car allowance.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.