IT Support Specialist

IT Support Specialist

Responsible for providing desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting. This position requires the individual to support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures. Must have excellent communication skills, a background in PC/mobile support, and experience working within a regulated pharmaceutical environment.

Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting. Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures. Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the service level agreements (SLAs). Manage Exchange Online including mailboxes, distribution groups, calendars, and assist in configuring and maintaining Active Directory, Azure, and Office 365 accounts. Assist users with activating and troubleshooting company-owned mobile devices (Apple iOS) and configure/troubleshoot network printers. Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use. Any other duties of similar or lesser nature as required.

Must have at least 3 years of relevant experience in IT end-user and desk support. Experience working within the pharmaceutical industry and regulated environments is required. Strong experience working with local Active Directory, AzureAD, and enterprise Mobile Device Management technologies. Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches. Ability to handle multiple tasks in a fast-paced environment with strong attention to detail. Ensure superior customer service is always provided and maintain a high level of professionalism.

The annual salary for this position is between $30.00 - 33.00 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [Paid time off], [Days/hours of paid sick and safe time], [Days/hours of paid vacation time], [Weeks of paid parental leave], [Paid holidays annually], [any additional benefits applicable].