Process Specialist - Decatur, IL

Process Specialist - Decatur, IL

This is a full-time Non-Exempt position

General

The GBS PTC Process Specialist is a key role within the Global Business Services organization, responsible for ensuring the accurate, timely, and compliant processing of purchase, sales, and freight settlement transactions across multiple locations. This position serves as a subject matter resource for ARTCo PTC settlement processes and requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively across multiple systems and business functions. The Process Specialist will leverage a strong understanding of ARTCo, IBM, Agris, JDE, MDM, and related business processes to research and resolve complex transactions and discrepancies. The Process Specialist works closely with the GBS Settlement Manager/Supervisor, Commercial, Accounting, Accounts Payable, Credit, Collections, and other cross-functional partners to ensure transactions are processed accurately and efficiently. The role also supports continuous improvement initiatives, process standardization, training, and project activities that improve service delivery, controls, and overall business performance.

Experience

• Associate's degree in Accounting, Finance, Business, or a related field preferred
• Previous experience in settlement, accounting, finance, commodity operations, or a related business function preferred
• Advanced working knowledge of ARTCo, IBM, Agris, JDE, MDM, and Microsoft Excel
• Experience working with multiple systems, data sources, and system interfaces
• Familiarity with NGFA Trade Rules preferred
• Experience identifying and resolving transactional or system-related issues preferred

Job Requirements

• Strong analytical, critical-thinking, and problem-solving skills
• Exceptional attention to detail and commitment to data accuracy
• Ability to research complex issues, identify root causes, and develop effective solutions
• Ability to work independently while collaborating effectively with team members and business partners
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Ability to clearly communicate issues, findings, and recommendations to both technical and non-technical audiences
• Demonstrated ability to work effectively during month-end and other time-sensitive processing periods
• Strong customer-service mindset with the ability to build effective relationships across the organization
• Commitment to compliance, internal controls, process integrity, and continuous improvement
• Demonstrated ability to adapt to changing processes, systems, and business requirements

Responsibilities

• Accurately and timely process purchase, sales, and freight transactions associated with ARTCo activities
• Enter, validate, and reconcile transactions in ARTCo and other applicable systems
• Research, identify, and resolve complex transaction discrepancies, settlement variances, and system issues
• Monitor system interfaces and investigate errors, data inconsistencies, and processing exceptions
• Ensure transactions and processes comply with company policies, internal controls, audit requirements, and applicable business rules
• Provide responsive and professional customer service to Commercial, Accounting, Operations, and other business partners
• Respond to inquiries and requests in a timely manner and provide clear, accurate information and resolution
• Collaborate with Accounting, Accounts Payable, Commercial, Credit, Collections, and PTC team members to resolve issues and improve processes
• Support month-end close activities by ensuring transactions are accurately completed and outstanding issues are resolved timely
• Serve as a subject matter resource for assigned processes and provide guidance to team members as needed
• Provide training, coaching, and process support to team members to promote consistency and knowledge sharing
• Identify process gaps, control risks, and opportunities for increased efficiency and automation
• Recommend and implement process improvements and best practices that improve accuracy, efficiency, and customer service
• Participate in projects and process initiatives by providing business and process expertise
• Support process documentation, standardization, and knowledge-transfer activities
• Partner with project teams and stakeholders to develop solutions that are consistent, scalable, and sustainable
• Assist with testing and implementation of system enhancements, process changes, and automation initiatives
• Promote a culture of continuous improvement by proactively identifying opportunities to simplify and strengthen processes

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:112779BR