Medical Transcript - Lab Customer Service - 24 hrs - Afternoons

This position does not involve any testing!

Shift: 6pm - 2:30 am (3 days/wk)with alternating weekends.

GENERAL SUMMARY:

Using highly specified standard work, accessions anatomic pathology cases by typing

clinical history into information systems, and printing cassettes. Triages and tracks a

variety of cases and materials. Must be able to transcribe Pathology reports using

laboratory information systems with a high degree of accuracy. Requires rapid data entry

with good spelling and grammar, proofreading for accuracy and completeness, and

follow-up as needed with customers for missing information. Candidates must have the

ability to code diagnoses into the Lab and patient information systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Accession surgical cases that arrive in the Pathology laboratory by routine referral,

as well as outside surgical pathology consults and occasionally outside autopsy

reports. Preparation includes typing demographics from surgical request forms

from OR or clinics, typing clinical history, assigning pathologist, entering billing

information, making corrections, typing addendums, revising and correcting

reports.

1. Collate and transport slides and reports for members of the Pathology staff.

2. Print surgical batch and discard logs.

3. Triage and track specimens. Rehabilitate specimens if necessary and call to obtain

any missing information. Participates in process improvements to track and

reduce defects.

1. Receive and screen phone calls in a polite and helpful manner and following

policies on the proper method for release of information.

Additional Duties:

Calling critical lab values, troubleshooting order and specimen defects, and working with all laboratory sections regarding all pre- and post-analytic processes and issues. Team members will work with customers to resolve defects and answer questions regarding laboratory test requirements and operations. Customer service skills and clinical laboratory experience is necessary for this role.

EDUCATION/EXPERIENCE REQUIRED:

1. Requires a high school diploma or GED.

2. Must demonstrate proficiency in accurate and rapid data entry with good spelling,

grammar, and proofreading skills.

1. Competency to learn and use information systems and dictating equipment.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus

• Department: Lab Support Services

• Shift: Variable

• Union Code: Not Applicable

  Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.