Enterprise Service Desk Specialist
Virtual Vocations Inc
Providing first-line technical support to end-users, the full-time remote Enterprise Service Desk Specialist will resolve IT issues, assist with account management, and contribute to a customer-centric service experience. Key responsibilities: Deliver customer technical support via phone, email, chat, and self-service portals Diagnose and resolve issues with hardware, software, and network connectivity Document incidents and requests using the ServiceNow ITSM ticketing system and escalate complex issues as needed Required qualifications: 2+ years of service desk experience in an MSP environment Experience with Windows OS, Office 365, Azure AD, and Active Directory Familiarity with IT Service Management concepts and practices, with strong ITIL knowledge preferred Technical certifications such as CompTIA, A+, or MSCE are a plus A bachelor's degree or equivalent in Computer Science, Information Systems, or related field
Vacancy posted 21 hours ago
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