Field Service Engineer II (Oahu, Hawaii)

Abbott seeks a Field Service Engineer II to install, maintain, and troubleshoot diagnostic instruments across Hawaii's Oahu territory. The role combines field-based technical support with remote work, requiring travel up to 50% and accountability for customer satisfaction and business performance.

Responsibilities

• Install, maintain, and repair diagnostic instruments; ensure quality standards and regulatory compliance
• Diagnose technical problems, document resolutions, and close service calls within defined timelines
• Manage customer issues end-to-end; build relationships through proactive communication and superior service
• Plan service visits, manage inventory, support on-call rotation and after-hours coverage
• Meet service sales targets, cost-of-service goals, and key performance indicators for assigned accounts

Requirements

• Bachelor's degree or equivalent relevant professional experience
• 2-5 years in engineering or laboratory technology roles
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to travel 50% within assigned territory with valid driver's license
• Proficiency in computer applications and remote computing tools
• Independent work capability with strong communication and interpersonal skills

Compensation: $26.50–$53.00/hour