Inside Sales Representative - Call Center

Job Description

Job Description

If you have a background in inside sales/sales support or account-based customer management, Turner Pest Control has an exciting opportunity for you! The success of most businesses is based on two things: quality service and skilled sales personnel. Pest Control is no different! This position will allow you the opportunity to connect with large amounts of inbound customers as well as doing outbound calling to build your pipeline - all to consult with them on their pest control needs, identify sales opportunities, and close & retain business.Turner Pest Control is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily with doors opening for professional development and advancement all the time!Turner Pest Control is proud to offer our employees a host of outstanding benefits! What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!Health and Well-being:Blue Cross Blue Shield medical PPO optionsDelta Dental and VisionPrescription drug programFlexible Spending Accounts (FSA) for medical and childcare expensesHealth Savings Plans (HSA) available with qualified plansFinancial Security:Competitive hourly compensation401(k) Savings PlanLife insurance and short-term disability 100% company paid (with options to buy up)Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance optionsWork/Life Balance:Enjoy stable, year-round employment with opportunities for growthPaid trainingPaid time off and eight paid holidaysOpportunities for advancement What You'll Do... As a Residential Account Representative for Tuner Pest Control, you'll focus not just on sales, but on customer service as well as you respond to high-volume inbound customer inquiries. You'll become an expert in Turner Pest Control products, services, programs, and pricing. On the day-to-day, you'll manage all aspects of the inbound business-to-consumer journey - handling inbound leads by phone/website submissions/3rd party lead generation software, conducting a consultative needs assessment, documenting customer data in our web-based CRM, providing estimates for services, delivering electronic proposals, and collecting payment information. You'll also be responsible for outbound sales activities and developing your pipeline. You'll schedule services, provide notification of service, and ensure adequate follow-up on open leads, providing outstanding customer service all along the way.  Who You Are... What does it take to be a successful Residential Account Representative at Turner Pest Control? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...2-3 years in a customer-facing role within the sales or service industryBilingual ability in English & Spanish (preferred)Comfort with learning and using new technology & software/apps (PestPac experience preferred)A self-motivated and competitive mindset with a desire to winExperience with and examples of problem-solving in a work environmentThe ability to thrive in a fast-paced environmentThe ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused i.e. understanding customers' needs, handling objections, and closing businessThe ability to learn and retain complex pest control industry knowledge (i.e. general pest information, treatment methods, service protocols, etc.) through company provided online, field, and classroom trainingA high school diploma (Associate or higher preferred)Legal eligibility to work in the U.S. Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year- round.EOE/M/F/Vet/DisabledTurner Pest Control is a Drug-Free Workplace