Pre-Svc Scheduler I

Full time Benefits Eligible: Monday - Friday 9:30 am - 6:00 pm CST with every other Saturday rotation. Saturday hours are 7:30 am - 4:00 pm CST Training Hours M-F 7:55am-4:25pmCST 12-14 weeks. 21.85 - $32.80 Advocate Aurora Health candidates must live in these states: Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered. Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts). Ensures patients are registered within time frame set by policies. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. Provides patients/customers with accurate preparation and arrival instructions prior to exam. Actively participates in group projects to problem solve department issues. Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner. Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines. Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions. Education Required: High School Graduate. Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting. Examines data and draws logical conclusions based on information available. General computer knowledge. Licensure, Registration and/or Certification Required: None Required. Physical Requirements and Working Conditions: Must be able to comply with remote work standards. Must be able to sit the majority of the workday. May include intermittent light travel. Operates all equipment necessary to perform the job. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Opportunity for annual increases based on performance Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.