Oculoplastics Team Lead

Job Description

Job Description

Overview

As our Oculoplastics Team Lead, you will serve as the Lead Technician for the Oculoplastic Technician/Scribe team. Your main responsibilities will be to ensure that all patent testing is appropriately scheduled, performed and documented, all supplies ordered, and physician clinic appointments are scheduled correctly. 

Responsibilities

• Performs patient work-ups, as required by most senior level clinical staff, as needed
• Answer patient questions and telephone inquiries, but not limited to attaining resolutions to patient problems
• Act as surgeon scribe
• Assist with office procedures, injections, and other clinical procedures as needed
• Determine which patient should be taken next from the waiting room to be seen
• Maintain a smooth flow of patients
• Maintain inventory levels of all clinic supplies and materials for the team; order all supplies when needed
• Follow up on insurance verifications/auth status as needed
• Look ahead at provider schedules and make adjustments as needed
• Provide back-up support to other technicians
• Assist in the development of training materials for technician staff
• Participate in training of new oculoplastic techs and scribes
• Act as a resource to tech/scribe team members
• Perform other tasks as required

Qualifications

• Certified COA or COT preferred.
• Experience in supervision of clinical operations preferred.
• Working knowledge of all aspects regarding ophthalmic care.
• Demonstrated skills in motivating and training professional staff
• Minimum of 1 year working as an/a OA/Scribe in Oculoplastics specialty preferred
• Excellent communications skills, written and oral.
• Ability to manage multiples projects simultaneously.
• Personal, empathetic with patients' needs
• Well organized with attention-to-detail
• Demonstrated computer literacy
• Ability work as a team member and practice teamwork
• Ability to train and mentor other technicians/scribes and assist in their ongoing development.
• Availability to travel to all BDP clinics, including Flagstaff