Digital Banking Services Rep I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Digital Banking Services Rep I Regular Full-Time Employee East Hartford, CT, US 3 days ago Requisition ID: 2560 The Opportunity Join our team as a Digital Banking Services Representative and play a key role in delivering seamless, secure, and innovative banking experiences. In this dynamic role, you’ll be at the heart of our digital operations where you will be reviewing and processing mobile deposits, supporting online account openings, monitoring transactions for fraud, and assisting members with digital tools like Bill Pay and P2P services. You’ll collaborate closely with teammates and cross‑functional partners to ensure accuracy, efficiency, and exceptional service across every interaction. This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about leveraging technology to enhance the member experience while maintaining the highest standards of service and security. Location – East Hartford, CT Hybrid Compensation - $24-$29 an hour (depending on experience, education, aptitude & equity) You Are Detail-oriented and Organized You have the ability to manage multiple digital processes, such as remote deposit capture, account openings, and transaction reviews, while ensuring accuracy and timeliness. A Proactive Problem‑Solver You are skilled at researching issues, identifying potential risks, and delivering thoughtful, effective solutions for both members and internal partners. Member Focused & Service Driven You are committed to providing exceptional support through digital channels and ensuring a seamless, positive experience for every member interaction. You thrive in a fast‑paced environment, support teammates, and contribute to achieving departmental goals while continuously building knowledge and expertise. We Are A purpose‑driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights. Key Responsibilities Digital Banking Process Daily RDC - Review items, to accept, deny, make adjustments as needed - Assesses appropriate holds and communicates them to the member Review and process Digital Account Opening applications Review and respond to secured messages for Bill Pay, External Accounts and P2P questions and requested help from members Review and process alerts for Bill Pay, External accounts, and P2P – special focus on fraud monitoring Review and process Digital Loan Payments reports Organizes and balances daily items including mobile and ATM remote deposit capture items and lockbox payments Member Services Researches and responds to all requests from all internal and external stakeholders: members, support areas, retail branch staff, other departments, vendors and/or regulators Digital and Mobile Banking support via activities and calls from member facing teams Provides support for the processing of digital loan payments and online account opening quality review Help member facing teams when reported fraud by members Performs related duties and special requests as assigned Help Digital Reps II and III with fraud monitoring, complaint management research and other tasks as needed Focus on knowledge retention Education and/or Experience This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of _associates degree or 3-5 years in a previous Banking or Digital Banking role and High School Diploma/GED (highest degree required for role). Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals. Opportunities for Growth At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands‑on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together. American Eagle Financial Credit Union is an equal opportunity employer disabled/veterans. #J-18808-Ljbffr American Eagle Financial Credit Union Incorporated