Customer Care Agent

General information

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Job Title


Customer Care Agent


Functional Area


Front Office - Patient Services


City


East Hartford


Work Location Type


Hybrid


State


CT


Employment Type


Full-time (30+ hrs/week)/FULLTIME


Description & Requirements

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Position Description & Requirements

WHO WE ARE AND WHAT WE DO:

Established in 1963, Jefferson Radiology is proud to be the largest radiology practice group in Connecticut. With ten imaging centers in central Connecticut and affiliations with multiple regional hospitals, Jefferson Radiology offers a breadth of services and a level of diagnostic and therapeutic radiology expertise unparalleled in the region. Kindness is the language we speak, not only to our patients but also to our colleagues and teammates. Jefferson Radiology is a proud affiliate of Radiology Partners (RP), one of the leading radiology practices in the US; at Jefferson, you'll work with some of the healthcare industry's most innovative minds on high-impact projects designed to move the practice of radiology forward. Together with Radiology Partners, we are on a mission to transform radiology.


POSITION SUMMARY:

• Responsible for timely and effective scheduling of patients for multiple offices and modalities
• Demonstrate an understanding of modalities offered at each location and hours of operation
• Modalities include Mammography, MRI, CT, Ultrasounds and more
• Comfortability with communication between patients, clinical offices, and physicians
• Knowledge of medical insurance and patient demographics preferred
• Hybrid Schedule

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Experience with scheduling and/or medical billing application preferred
• Excellent dictation, communication skills, and telephone manner
• Knowledge of Radiologic modalities preferred
• Ability to work independently and multi-task

WHY RADIOLOGY PARTNERS:

• Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

COMPENSATION:

The hourly range for this position is $19-$25. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).


Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.


CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.


Radiology Partners participates in E-verify.


Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email View email address on click.appcast.io to notify our team.