Compliance Packager Clinical Pharmacist

Compliance Packager Clinical Pharmacist

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The Compliance Packager Clinical Pharmacist will be responsible for the clinical and operational management of patients receiving compliance packaged medications across the health system. The Compliance Packager Clinical Pharmacist interprets physicians' prescriptions and ensures medications can be dispensed within regulatory guidelines and according to institutional policy and procedure. Supervises the clinical activities of the pharmacy technicians. Consults and counsels patients regarding the appropriate use of medications and potential drug interactions; handles complex problem resolution, including communication to provider offices. Supports medication access and provider office communications as needed to grow the service line. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. Cross coverage to support other clinical pharmacist team members may be required.

Location: Hybrid with Tower Health in West Reading, PA; centralized role (non-dispensing) hybrid options adjusted based on experience and business needs.

Responsibilities:

• Responsible for the evaluating preparing and dispensing of medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements.
• When possible, performs medication reconciliation processes to extend a seamless continuum of care for patients upon discharge.
• Ensures and behaves with a focus on excellent customer service and clinical care.
• Consults with patients regarding individual medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions.
• Interacts closely with individual patients in order to answer all questions and/or concerns regarding their medication therapy.
• Reviews and evaluates patient's plan of care for therapeutic appropriateness.
• Participates in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.
• Assists in the fiscal management of the ambulatory pharmacy to optimize profits and control expenses for the ambulatory pharmacy consistently consulting with the other relevant managers and directors.
• Assists with managing all functions for the ambulatory pharmacy technicians such as hiring, training, terminating, and performance management.
• Monitors the overall performance of all ambulatory pharmacy staff members to ensure compliance with regulatory and organizational policies, practices and approved pharmaceutical dispensing processes.
• Assists in maintaining and executing all established procedures concerning quality improvement, quality assurance, security of controlled substances, and record keeping.
• Submits, reviews, and handles all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, follows up all such claims deemed inappropriate.
• Establishes, supervises and maintains all pricing tables, special tier pricing and related pricing structures as deemed necessary for the operation.
• Makes recommendations to the managers regarding any changes to improve operating procedures, or to improve and facilitate patient care.
• Performs prescription verification of all prescriptions and provides technical guidance to pharmacy technicians.
• Promptly and appropriately responds to patient inquiries, requests and issues when situations are escalated to a higher level of authority. Follows through on closing any outstanding patient concerns to provide a superior level of customer care.
• Provides consultation on pharmacy and therapeutic matters to various levels of organizational personnel.
• Assists and reviews daily reporting and scheduling of hours worked for the pharmacy technicians to include sick time, vacation time, personal and holiday time and adjusts scheduling as appropriate to assure optimal patient care is maintained.
• Supervises activities relative to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.
• Participates in departmental meetings and in-service training for pharmacists and technicians.
• Works collaboratively with organizational personnel on quality, satisfaction, service excellence, clinical care, etc. as needed.
• Performs related duties as assigned.

Education:

Normally requires Bachelors of Science Degree or Pharm D degree from an accredited School of Pharmacy a Degree in Pharmacy from an accredited College of Pharmacy; current, unrestricted pharmacist license through the appropriate state board of pharmacy. Also requires broad training and/or experience in the fields of business administration, sales, marketing, information technology, and retail/ambulatory pharmacy. Residency training experience and/or 13 years of compliance packaging or ambulatory care experience preferred.

Pharmacist Licensure in the state of Pennsylvania required.