Gen AI Data Engineer

Job Title Gen AI Data Engineer Location Onsite, Charlotte, NC Job Summary Charter Communications is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences. This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels. The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks. As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows. Role Requirements Native Spanish speaker. Responsibilities Develop and maintain AI solutions for IVR and conversational platforms. Implement LLM-based workflows including prompt engineering, evaluation, and Retrieval‑Augmented Generation (RAG). Build knowledge retrieval pipelines to support IVR use cases such as FAQs, troubleshooting, and account queries. Collaborate with IVR, speech, and platform teams to integrate AI models into production systems. Evaluate model performance for accuracy, latency, and conversational quality. Assist in continuous improvement of AI‑driven voice experiences. Qualifications 10+ years of overall experience. 3+ years of experience in AI/ML development. Strong proficiency in Python. Hands‑on experience with LLMs, including prompt engineering, model evaluation, and RAG. Experience working in enterprise or customer‑facing systems. Proficiency in vector databases and knowledge retrieval. Experience developing and maintaining production‑quality AI solutions. Nice‑to‑Have Skills NLP experience related to conversational AI. Python / ML: NumPy, Pandas, Scikit‑learn. LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers. Vector Databases: FAISS, Chroma, Pinecone, Qdrant. NLP: spaCy, NLTK, Sentence‑Transformers. LLM Evaluation: TruLens, DeepEval, OpenAI Evals. #J-18808-Ljbffr TechDigital Group