Partner Support Representative I

Exciting Opportunities at Maverick Payments !

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:
Reporting to the Partner Support Manager, the Partner Support Representative I provides support and business services to strategic business partners, including Outside Sales Agents in soliciting and retaining merchant customers.

• Providing client support to partners and working directly with external and internal personnel to resolve any issues which may arise within the relationship.
• Entering data, including, without limitation, new applications, pending items, etc. into Company’s systems.
• Answering incoming calls and making outbound calls to sales partners to assist them with day-to-day items such as assistance opening Dashboard tickets, entitlement additions, guidance on account changes for bank account updates and/or demographic updates etc.
• Managing and maintaining in company’s Customer Relationship Management (“CRM”) systems. Entering new applications to be entered into the Maverick dashboard CRM.
• Communicating essential information to partners and maintaining appropriate business etiquette throughout interactions with partners.
• Processing Happy Fox and Dashboard tickets as assigned (ie entering new applications, statement requests, VAR Sheet requests etc).
• Relaying essential technical information internally and externally, including, without limitation, proper use of Company’s systems, promotional offerings, and application packaging.
• Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
• Adheres to Maverick’s policies, industry standards and regulatory requirements such as PCI compliance, data privacy, and card brand regulations.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent, bachelor’s degree a plus.
• 2-3 years of experience in merchant services.
• 3 years customer service facing role in a call center environment.
• Proficiency with Microsoft products including Microsoft Excel.
• CBOS knowledge a plus!
• Fluently speak, read, and write in English and Spanish a plus 
• Works on-site at Maverick’s Calabasas location.

What We Offer:

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up matching contribution .
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range : $22-$28/hourly  This position will consider remote candidates in the following states:  AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA.

 

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.