Sales Support Rep I

Sales Support Rep I

As a Sales Support Rep I, you will support sales representatives by coordinating sales orders from buyer submission through delivery. This role manages ordering, internal logistics, shop preparation, and scheduling, while working with internal teams and vendors to ensure accurate fulfillment. You will also process invoicing and billing and provide clear, timely status updates to sales reps throughout the lifecycle of each deal.

What You Will Do in This Role:

• Serve as the primary internal point of contact for machine sales transactions from order receipt through final delivery.
• Process customer machine sales orders, ensuring accuracy and timely completion of all required documentation and system updates.
• Review customer orders against inventory and coordinate equipment sourcing, transfers, and ordering activities to fulfill customer requirements.
• Coordinate machine orders, logistics, and delivery schedules while tracking progress throughout the sales process.
• Provide regular status updates to sales representatives through internal systems, email, and phone communication.
• Maintain accurate inventory records, including sold and reserved equipment status within company systems.
• Prepare customer invoices, charge estimates, and supporting accounting entries required for completed sales transactions.
• Partner with finance teams to support customer financing requests and facilitate successful order fulfillment.
• Manage and maintain complete machine files, including financial, warranty, delivery, and related transaction documentation.
• Coordinate machine preparation activities with service departments and external vendors to ensure equipment meets customer specifications.
• Arrange and track installation of attachments, parts, repairs, and other equipment modifications while managing related vendor invoices.
• Organize transportation logistics, freight documentation, purchase orders, and delivery paperwork to ensure on-time asset delivery.
• Coordinate equipment demonstrations and loaner units, including scheduling, equipment readiness, customer documentation, and billing support.
• Develop and maintain a strong understanding of equipment, rental products, product configurations, and sales support processes.
• Cross-train and provide support across multiple sales support functions, including General Line (GL), CCE, SITECH, EPG, and Used Equipment operations.
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

• Ability and skill in finance and accounting concepts and theories.
• Strong computer skills and the ability to effectively learn and use company software with training.
• Excellent customer service, verbal communication, and interpersonal skills.
• Understanding of company operations and processes to independently answer routine sales inquiries from customers, Caterpillar, and internal personnel.
• Strong knowledge of terminology related to the company's products and services.
• Basic understanding of warranty administration and Caterpillar insurance programs.
• Basic understanding of NACD and District program applications and requirements.
• Ability to drive and valid driver's license required.

What Will Put You Ahead:

• Bachelor's degree in business or accounting
• Experience in customer service, administrative, sales support, accounting or related field, performing similar duties

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Comprehensive medical, dental, and vision plans
• Basic Life & AD&D, short-term disability, & and long-term disability
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
• Casual dress attire
• Family-owned company where you're more than just another employee

Foley Industries Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call View phone number on click.appcast.io or email View email address on click.appcast.io. *At this time Foley does not participate in any Visa sponsorship programs.