Ticket Seller Supervisor

Ticket Seller Supervisor

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends.

The Role

The Ticket Seller Supervisor oversees daily box office operations in the Box Office. Responsibilities include supervising and training ticket sellers, managing ticketing systems, handling cash reconciliation and deposits, and preparing final event statements with supporting documentation. The supervisor also supports hands-on sales, assists with ticket requests, and ensures smooth opening and closing of box office operations for events.

Essential Duties and Responsibilities

• Provide professional communication between promoters, public, box office staff and venue staff
• Assist the daily operations as outlined in the Legends Global box office manual
• Coordinate event information between promoters, facility personnel, box office staff and ticketing company in a timely manner
• Prepare and presents final box office statements to promoters, directors, finance and event manager with related backup paperwork for each event
• Assist in completion of daily reconciliation and closing reports as required
• Supervise box office operations at various venue locations
• Supervise, and instruct cashiers/ticket sellers on the Ticketmaster and APEX ticketing systems along with other aspects of box office operations
• Assist or sell tickets as needed at the box office windows or internally
• Open and Close box offices for daily ticket sales and events
• Assist in processing ticket requests as needed
• Daily balancing of cashiers, maintaining records of cash received, credit cards and cash banks
• Submit daily bank deposits
• Other duties as assigned

Qualifications

• Strong problem-solving, organizational, & multi-tasking skills
• Excellent customer service and teamwork skills
• Manage staff and maintain all box office policies and procedures
• Must possess working knowledge of the Ticketmaster and AXS ticketing computer systems
• Must comprehend and use bookkeeping and standard accounting/cash handling practices
• Ability to assist customers with phone/app maneuverability
• Must operate personal computers using Windows and various Microsoft software
• Ability to work independently with minimal supervision
• Must meet ASM credit guidelines

Education and Experience

• Knowledge of supervisory principles and practices
• Must have one year of Box Office experience
• Ticketmaster system experience required
• Must have basic knowledge of Box Office operations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Office environment
• High noise level
• Exposure to the weather conditions
• In and out of doors several times a day
• Exposure to heat and cold, dust, pollen, fumes

• Hours include Days, Nights & Weekends
• Travel between facilities locally may be required

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.