Supervisor - Loan Resolution

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Job Summary: The Supervisor - Loss Mitigation is responsible for overseeing a team of specialists focused on resolving delinquent mortgage accounts through various loss mitigation strategies. This role ensures compliance with investor guidelines, supports team development, and drives performance to meet departmental goals. The Supervisor plays a key role in managing escalations, monitoring productivity, and implementing process improvements to enhance borrower experience and operational efficiency.

Key Responsibilities :

o Monitor team performance, track attendance, and conduct monthly and annual performance reviews

o Handle escalated borrower inquiries and complaints with professionalism and urgency

o Provide coaching and develop remediation plans for underperforming team members

o Lead training for new hires and support ongoing staff development

o Recommend and implement procedural improvements to enhance department effectiveness

o Respond to investor inquiries and support staff with inbound and outbound borrower communications

o Assist in monitoring reports to ensure compliance with investor and regulatory requirements

o Coordinate daily team activities and ensure full engagement and productivity

o Participate in presentations for investors, auditors, and other stakeholders

o Communicate departmental strategies and updates clearly to team members and leadership

o This is an on-site position and is not eligible for remote work

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Qualifications :

Strong time management and organizational skills


High level of confidentiality and professionalism


Excellent attention to detail and accuracy

Ability to manage multiple priorities and meet deadlines

Strong verbal and written communication skills

Proven ability to lead and work effectively in a team environment

Prior experience in loss mitigation, loan resolution, or mortgage servicing preferred

Minimum of five (3) years of default mortgage servicing experience in mortgage loan servicing, including three (1) or more years in a people leadership role.
Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
  
• Medical, Dental &Vision
  
• Employee Assistance Program
  
• Flexible Spending Account
  
• Health Savings Account
  
• Paid Holidays
  
• Company paid Life Insurance
  
• Matching 401(k) Plan
  

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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