Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2018 and have been proud to serve the community ever since. As a Panhandle native, I love helping local families and businesses protect what matters most while building lasting relationships within the community.

I earned my Bachelor of Science degree from the University of Florida and am a proud wife and boy mom. Family is incredibly important to me, and that perspective shapes the way I lead my agency and support both our customers and team members.

I stay actively involved in the community as a member of the Crestview Chamber of Commerce and enjoy supporting local events and organizations that help strengthen our area.

Our agency offers health benefits, licensing reimbursement, and a strong commitment to work-life balance. I believe that when people feel supported both personally and professionally, they are able to do their best work and build rewarding careers.

Our culture is positive, supportive, and relationship-driven. I’m looking for someone who is motivated, coachable, and genuinely enjoys helping others. If you’re looking for an opportunity to grow with a team that values community, professionalism, and work-life balance, I’d love to connect with you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tiffany Woodham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.