Mortgage Servicing Manager

Position: Mortgage Servicing Manager
Location: Fully Remote; Cleveland-area candidates preferred
Work Model: Fully Remote, with preference for Cleveland-area candidates open to working in-office
Compensation: up to $90k
Schedule: Monday-Friday, 9:00 AM-5:00 PM Eastern
Benefits: Medical, dental, vision, short-term disability, long-term disability, company-provided equipment for remote employees

Overview

A mortgage company is hiring a Mortgage Servicing Manager to help establish and oversee its residential mortgage servicing function. The company is preparing to apply for Fannie Mae and Freddie Mac servicing approval and needs an experienced servicing professional in place to support that process.

This person will work closely with company leadership and an outside resource assisting with approval and compliance requirements. The initial servicing portfolio will be small, so this is a hands-on role for someone who is comfortable helping build the operation, establish procedures and controls, and personally handle servicing responsibilities as loans are added to the portfolio.

This is a strong opportunity for someone with broad residential servicing experience who understands the full servicing lifecycle and can help build a new function from the ground up.

Responsibilities
•Help establish the mortgage servicing operation, including procedures, workflows, controls, and reporting
•Work with leadership and an outside resource to support the Fannie Mae and Freddie Mac servicing approval process
•Identify operational, compliance, technology, staffing, and vendor resources needed to support servicing
•Personally manage day-to-day servicing responsibilities while the portfolio is small
•Oversee residential mortgage loans from boarding through payoff or transfer
•Manage payment processing, cashiering, reconciliations, and borrower account maintenance
•Oversee escrow administration, including taxes, insurance, analyses, and disbursements
•Handle borrower communications, account inquiries, complaints, and servicing notices
•Manage payoffs, lien releases, servicing transfers, and related documentation
•Support investor reporting, remitting, and reconciliation requirements
•Monitor delinquent loans and coordinate collections, loss mitigation, foreclosure, bankruptcy, or other default-related activities as needed
•Develop and maintain servicing policies, procedures, and internal controls
•Help ensure compliance with federal, state, agency, and investor servicing requirements
•Prepare for audits, reviews, and quality-control testing
•Help evaluate and implement servicing technology, vendors, and system workflows
•Oversee, train, and support two servicing team members
•Provide regular reporting and updates to leadership

Qualifications
•Minimum of 5 years of residential mortgage servicing experience
•Current servicing experience preferred
•Broad, hands-on experience across multiple areas of mortgage servicing
•Strong understanding of the residential mortgage servicing lifecycle
•Experience developing or implementing servicing procedures, workflows, or internal controls
•Knowledge of loan boarding, payment processing, cashiering, escrow administration, payoffs, lien releases, borrower communication, investor reporting, and delinquency management
•Working knowledge of mortgage servicing compliance requirements
•Experience working with Fannie Mae or Freddie Mac servicing requirements strongly preferred
•Previous experience supporting a servicing approval, audit, implementation, or department buildout preferred
•Experience with a mortgage servicing platform
•MortgageFlex experience helpful but not required
•Encompass experience preferred
•Ability to work independently and identify what needs to be established without relying on an existing servicing infrastructure
•Comfortable being both strategic and hands-on
•Strong organizational, communication, and problem-solving skills
•Prior supervisory or team leadership experience preferred
•Cleveland-area candidates preferred