Coordinator III - Bariatric Center

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Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

As Coordinator III supporting the Bariatric Center, you will oversee department activities to ensure organization, efficiency, and smooth workflow while serving as the primary point of contact for patients throughout their bariatric surgery journey. In this role, you will ensure patients complete all required program and insurance requirements before surgery, coordinate patient needs and communications throughout the process, and help facilitate an environment where the team and fellow caregivers can work efficiently and cohesively. Your work is critical to the team, as you help facilitate the environment and fellow caregivers need to work efficiently and cohesively.

A caregiver in this position works days from 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

• Coordinate all support and clerical activities for the department by providing support to internal clients while functioning as a liaison with external clients.

• Coordinate various department activities by facilitating analysis and reporting information.

• Develop, maintain and distribute reports for schedules, budgets, staff, PTO and patient information.

• Prepare, provide analysis for and implement special studies and projects.

• Coordinate insurance, communication, and guest relations support to facilitate the patient journey through the Clinical Specialty Program.

• Handle patient phone calls and correspondence with insurance companies.

• Collect, organize, and submit medical documentation to insurance providers for authorization and approval.

• Facilitate communication between patients, healthcare providers, and insurance providers to obtain additional information required for denials and appeals.

• Take and troubleshoot calls to ensure patients receive appropriate guidance and accurate representation of Program requirements.

• Coordinate and maintain database systems to support patients in achieving their Program goals.

• Collaborate regularly with nurses, physicians, and medical assistants to successfully advance patients through the insurance approval process.

• Develop and implement improved processes for patient throughput using database resources.

• Consult with third-party vendors as needed to customize database systems and better meet departmental needs.

• Collaborate with the team to organize and maintain policies and procedures required for national accreditation and registries.

• Run daily reports to support workflow and ongoing Program needs.

• Monitor completion of assigned report tasks and provide education and assistance as necessary.

• Assist with planning and coordinating special events and media stories.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Five years of office experience

• Five years of experience coordinating and assisting with management functions and special projects

• Proficient with spreadsheets, word processing and database software

Preferred qualifications for the ideal future caregiver include:

• Strong organizational skills

• Customer service/patient navigation experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.