Regional Leader

Job Description

Job Description

Job Summary:

The Regional Leader will be responsible for managing the operation of Quick Quack Car Wash locations within a region. They will lead and motivate the leadership team to provide a great customer experience while holding each leader accountable for the operation of each assigned location.

Essential Duties and Responsibilities:

• Ensures that each customer receives outstanding service by providing a friendly environment at each location

• Oversees the productivity and performance of multiple car wash locations within a region.

• Ensures compliance with all policies and procedures through regular meetings and trainings of Store Leaders.

• Sets goals and objectives for Store Leaders.

• Drives to multiple store locations within a day; performs frequent audits of locations.

• Handles discipline and termination of Store Leaders as needed and in accordance with policy.

• Monitors and assists each location with work progress.

• Plans and implements procedures to maximize operating efficiency.

• Coordinates and follows financial budget.

• Sets and monitors achievement of regional goals.

• Evaluates the performance of each Store Leader and provide timely constructive feedback.

• Maintains awareness and trains Store Leaders on services provided by Quick Quack Carwash and gives updates as necessary.

• Ensures each location is following the safety procedures provided by Quick Quack Carwash.

• Ensures each location is clean and well maintained.

• Ensures each location is handling vehicle damage claims in an appropriate manner.

• Works in and develops a team environment.

• Performs other duties as assigned.

Qualifications and Requirements:

• Strong leadership and communication skills.

• Ability to delegate tasks and responsibilities.

• 4-5 years of managerial experience, multi-unit experience preferred

• High school diploma or equivalent, bachelor’s degree preferred

• Excellent customer service skills.

• Must be able to read, count, and write accurately

• Must be able to smile and maintain a clean appearance as per the dress and grooming standards

• Must be able to lift up to 15 pounds at times.

• If you are tasked to drive as a part of this role, then it is required that you have a clean driving record and a current Driver's License that is not suspended or expired.

Work Environment and Physical Demands:

• Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

EEO-1 Category: First/Mid-Level Officials and Managers.

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