Care Coordinator

The Care Coordinator is a field-based position that plays a critical role in delivering exceptional patient care and ensuring seamless coordination between our clinical team and our contracted long-term care and skilled nursing facilities. Serving as a liaison between facility staff and our providers, the Care Coordinator supports the delivery of timely, efficient and patient-centered care through effective communication, clinical coordination and accurate documentation. This position requires a highly organized, self-motivated professional who thrives in an autonomous work environment, demonstrates sound judgment and is committed to providing outstanding service to patients, providers and facility partners.

Essential Duties and Responsibilities

• Coordinate provider schedules and patient visits to ensure efficient care delivery and optimal coverage.
• Serve as a primary point of contact between contracted facilities and the clinical care team, ensuring timely communication regarding patients’ needs, treatment plans and follow-up care.
• Maintain accurate, complete and timely patient documentation while ensuring compliance with company policies, HIPAA and applicable regulatory standards.
• Collaborate with providers and facility staff to promote continuity of care and achieve positive patient outcomes.
• Monitor and manage medical supply and equipment inventory to ensure clinical readiness.
• Assist with onboarding and training of clinical staff on workflows, documentation standards and best practices.
• Identify opportunities to improve clinical processes, communication and operational efficiency.
• Regional travel throughout your assigned area to provide support to contracted facilities as needed.
• Perform other duties as assigned to support clinical operations and patient care.

Required Qualifications

• Minimum of one (1) year of experience in long-term care/skilled nursing environment.
• Familiarity with long-term care and skilled nursing facility operations.
• Excellent verbal and written communication skills with the ability to build positive working relationships with providers, facility staff, patients and families.
• Exceptional organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to work independently with minimal supervision while exercising sound judgment and accountability.
• Working knowledge of HIPAA regulations and healthcare compliance standards.
• Proficiency with electronic medical records (EMR) and standard computer applications.
• Valid driver's license, reliable transportation and the ability to travel extensively throughout your assigned region.