SFO Station Director

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."


We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.


Job Summary

Station Director is responsible for overall station performance, combining cross-business line know-how, leadership skills, commercial acumen and the ability to coordinate the support functions that enable your station to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels.


You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for Country MDs, cluster heads, and global / cluster support functions on station-related questions.


Ground Handling is responsible for passenger interaction including reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting passengers, handling of VIPs, passenger assistance, and passenger complaint escalation. Ground Handling is also responsible for managing and executing "under-wing" services including loading and unloading baggage and cargo, marshalling, water and lavatory servicing.


The expected pay rate is $190,000 - $205,000/annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.


MAIN RESPONSIBILITIES

Operational Responsibility

• Accountable for all aspects of operational execution at the station level, with a good understanding across all business lines (Ground Handling, Fueling and Cargo)
• Ensures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectives
• Accountable for safety in the station; embed QHSE culture in operations in alignment with Cluster, enforces QHSE inspections and audits as required, lead and facilitate investigations, put in place corrective measures
• Implements policies, procedures, and standards from Group / Region, including QHSE, Training and GSE and ensures compliance; identify opportunities for ops. efficiency & process improvement
• Maintains a wider time horizon lens (12 - 18 months) on station strategy and provides input on budget or forecasting processes

Leadership Responsibility

• Ensures frontline leadership is effective and capable to perform all responsibilities at their level
• Ensures retention of key talent in the organization
• Responsible for articulating and approving recruitment & training needs in collaboration of Rostering Support, Planning CoE and Training academy
• Serve as direct line manager for BLLs
• Responsible for active Labour Relation management at station level in coordination with HR BP
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage

Commercial Responsibility

• Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Focuses on continuous improvement of quality / productivity and customer retention
• Has an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial
• Possesses good financial understanding of the P&L; Monitors and analyzes the P&L statements for any variances and take appropriate action
• Provide inputs around local complexities for RFPs

Support Functions Responsibility

• With support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, in order to ensure ability to meet operational targets
• Manage contracted services providers (security, cleaning, porters, staff transport, drivers) to ensure that Swissport standards are upheld and that performance is in line with Standard Level Agreements
• Closely engage with all CoE functions to ensure support services are provided to the station
• Support preparation of country-level regulatory and financial reporting where required together with the country finance team (especially for Country HQs)

KEY PERFORMANCE INDICATORS

• Revenue
• EBITDA
• Safety Performance
• NPS Scores
• HR Metrics
• Quality targets as set by Swissport and/or as agreed with customers
• Other KPI as defined by the business unit

Your profile

• University degree or equivalent, advanced degree in related field or professional certifications are advantageous
• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
• 5 years' experience with P&L responsibility, preferably in the Aviation Industry
• Fluent spoken and written English
• Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards
• Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups
• Team focused management style that fits into a fast-paced, entrepreneurial environment
• Strong oral and written communications and ability to communicate and motivate at all levels
• A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement
• Personal and professional integrity of the highest order

Travel

• Able to travel up to 15% to support job responsibilities

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!