HOPWA Housing Coordinator

Lutheran Social Services

Position Description:

Division/Department: Advocacy, Care, and Education (ACE)
Job Title: HOPWA Housing Coordinator
Reports to (Title): ACE Program Director
Job Code:
FLSA Status: Non-Exempt
Manager (with direct reports)? Yes No ☒

SUMMARY:

The position of HOPWA Housing Coordinator is designed to provide housing and/or utility assistance for PWH who have experienced a financial hardship and are unable to pay. The goal of these services is to reduce the rates of house lessness among PWH in Jacksonville.

This position works closely with other members of the ACE team in the coordination and facilitation of linking clients with additional community services. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews client files for proper documentation, errors, etc. and ensures files and clients are eligible for assistance before sending the files to the Director for final approval.
• Interviews clients to determine eligibility, provide budgeting assistance, and document financial need.
• Collects required documentation from clients.
• Develops an individual plan for attaining financial independence for each eligible client.
• Refers clients to other agencies, departments, or team members depending on client need.
• Conducts home visits to inspect homes for proper living conditions before approval.
• Maintains information regarding medical, psychosocial, educational, substance use/abuse and other social/emotional factors in a confidential manner.
• Writes check requests for payment of client mortgage, rent, utilities.
• Maintains current documentation of all activities and meetings with clients.
• Follows-up on client financial education requirements.
• Communicates and coordinate with other program staff to ensure that each client is adhering to program rules and treatment plans.
• Attend multidisciplinary staff and community meetings.
• Reports to and works with Director of ACE Program.
• Must be able to complete all tasks while following policies and procedures set by both LSS and governing bodies associated with funding.
• All other duties as assigned.

WORK EXPERIENCE & JOB-RELATED SKILLS (Required/Preferred)

• Good clinical knowledge of human behavior. Good interpersonal skills.
• Demonstrates a positive attitude when dealing with patient/staff.
• Must have excellent organizational skills. Ability to prioritize work and handle multiple tasks.
• Working knowledge of computers/software such as MS Word, Excel, and Outlook.
• Must be able to communicate orally and in writing. Maintains patient confidentiality.
• Must be very detail-oriented and capable of thinking independently while exercising good judgment. Required to make independent judgments without supervision. Must be able to generalize evaluations or decisions based on sensory or judgmental criteria.
• Must be able to perform under stress when confronted with emergency, critical, or unusual situations.
• Must be capable of dealing with periodic cyclical workload pressures & levels of responsibility.
• Requires the ability to work with people beyond giving and receiving instructions
• Possess and maintains a valid driver’s license and auto insurance; must be able to transport clients to various locations using own transportation.

• Experience:

Required:

• Minimum 2 years of case management, social work, or equivalent health-related experience
• Preferred: Minimum 1-2 years’ experience with HIV/AIDS or high-risk population preferred

EDUCATION, CERTIFICATION, LICENSURE (Required/Preferred)

• 4-year BS/BA degree in sociology or another related field preferred
• HIV 101 training required, or completed within 1 year of hire
• Screening required for this position: a Level 2 background check (company paid through the Background Clearinghouse - ), a drug screen (company paid), and a driver's license check (company paid) - all at time of job offer

REQUIRED JOB COMPETENCIES (Behaviors for Effective Job Performance)

• Organization
• Cultural Competency
• Professionalism/Integrity
• Listening
• Problem Solving
• Teamwork / Leadership
• Communication / Customer Service
• Decision Making
• Computer Literacy
• Knowledge/Learning
• Self-Management / Responsibility

WORK ENVIRONMENT/PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Activity

(If more than 2+ hours per day)

☒ Standing  ☒ Sitting  ☒ Mobility  ☐ Climbing  ☐ Balancing

☒ Writing  ☐ Crawling  ☐ Squatting  ☒ Bending  ☐ Filing  ☐ Twisting

Lifting to Include

☐ Up to 10 lbs.  ☒ 11–25 lbs.  ☐ 26–60 lbs.

☐ 61–75 lbs.  ☐ Over 75 lbs.

☒ Pushing  ☒ Pulling  ☒ Carrying

Environmental Conditions

☐ Cold  ☐ Heat  ☐ Wet and/or Humid  ☐ Noisy

☐ Vibration  ☐ Fumes  ☐ Dust  ☐ Odors  ☐ Mists

Sensory

☒ Hearing to Converse  ☒ Hearing to Use Telephone  ☒ Talking

☐ Tasting/Smelling  ☒ Reading Distance 1–5 ft.  ☐ Reading Distance 10–30 ft.

Driving

☐ Incidental Driver  ☒ Regular Driver

Keying

☐ Occasionally (2–3 hours weekly) ☐ Frequently (2–3 hours daily) ☒ Continuously (4+ hours per day)

Safety:

lists specifics:

External environment is dependent on client population; staff may need to drive to client homes for inspections or to gather documentation needed 

The statements included in this Job Description are intended to describe the general nature and level of the work being performed by the person assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.