Manager, Digital Experience and Engineering

Why Work Here?

“Mission driven, great benefits and room for growth!”

Why consider AORN, Association of periOperative Registered Nurses , as the next place for your career as our Manager, Digital Experience and Engineering ? Because we’re innovative and all about quality and collaboration – we’re continually seeking to enhance our offerings to allow us to better tailor to the needs of our nurse members while expanding our market position and growing revenue across our business and sales divisions.

Our mission is to define, support, and advocate for patient and staff safety through exemplary practice for each phase of perioperative nursing care using evidence-based guidelines, continuing education, and clinical practice resources. We collaborate with professional and regulatory organizations, industry leaders, and other health care partners who support our mission. Our culture is one of openness, teamwork, risk taking and being at the cutting edge of our field and we only look for employees who hold these same traits.

Values mean more to AORN than just bullets on a page. They drive our daily decisions and impact how we work as an organization:

• Innovation: Taking courageous and bold actions for growth and sustainability.
• Communication: Exemplifying respect, collaboration, transparency and honesty.
• Quality: Ensuring accountability and excellence.
• Diversity, Equity, Inclusiveness: Promoting fairness, valuing differences, considering all perspectives.
• Achievement: Achieving our mission, realizing the vision.

Our Manager, Digital Experience and Engineering provides leadership and operational oversight for the organization's software engineering, web development, digital experience, and application development capabilities. This position is responsible for ensuring AORN's digital platforms, websites, applications, and integrations are reliable, scalable, maintainable, user-centered, and aligned with organizational priorities.

As a member of the Enterprise Technology Leadership Team, the Manager partners with technology leaders and business stakeholders to establish priorities, improve digital experiences, strengthen engineering practices, and ensure technology investments support organizational goals and customer needs. The position provides leadership for software and web development teams and establishes standards and practices for application architecture, software development, digital experience, quality, integration, and continuous improvement.

The Manager develops and maintains executive-level metrics, dashboards, and performance reporting covering software delivery, digital experience, application health, engineering quality, delivery performance, technical debt, and other key technology indicators. The position regularly communicates trends, risks, accomplishments, and improvement opportunities to the Senior IT Director and supports reporting to the executive leadership team.

This position directly manages and develops technology professionals, coordinates cross-functional digital and application initiatives, oversees assigned technology vendors and partners, and fosters a culture of innovation, engineering quality, customer focus, accountability, and continuous improvement.

AORN is based in Denver, CO. Our Manager, Digital Experience and Engineering will work remotely.

More about what you’ll get to do as our Manager, Digital Experience and Engineering:

Enterprise Technology Leadership & Governance

• Serves as a member of the Enterprise Technology Leadership Team, contributing to technology strategy, prioritization, resource planning, risk management, and operational decision-making.
• Partners with the Senior Director and other technology leaders to translate enterprise technology strategy into digital and engineering priorities and measurable outcomes.
• Provides leadership across software engineering, web development, digital experience, application architecture, and integration capabilities.
• Identifies digital experience gaps, application risks, technical debt, resource constraints, and improvement opportunities and recommends appropriate actions.
• Participates in technology planning, budgeting, vendor strategy, lifecycle management, and investment prioritization.
• Represents Digital Experience and Engineering in cross-functional initiatives and communicates technology priorities, dependencies, risks, and performance to organizational stakeholders.

Digital Experience & Web

• Provides leadership and oversight for AORN's web development and digital experience capabilities.
• Partners with Marketing, business stakeholders, and other technology teams to improve digital customer and member experiences across AORN's web and digital properties.
• Promotes user-centered design, usability, accessibility, performance, consistency, and maintainability across digital experiences.
• Establishes technical standards and engineering practices supporting enterprise websites and digital platforms.
• Uses analytics, user feedback, usability findings, and operational data to identify and prioritize improvements to digital experiences.
• Provides technology leadership for the organization's content management platform and related web technologies.
• Partners with business owners to translate customer and organizational needs into sustainable digital capabilities.
• Ensures web solutions are appropriately integrated with enterprise systems, applications, data, and services.
• Identifies opportunities to simplify, modernize, consolidate, or retire digital capabilities where appropriate.

Software Engineering & Application Development

• Provides leadership and people management for software and web development teams, establishing priorities, standards, performance expectations, and professional development plans.
• Leads software engineering practices supporting the development, enhancement, integration, and lifecycle management of enterprise applications and digital solutions.
• Establishes engineering standards for software design, development, testing, documentation, maintainability, and application quality.
• Partners with business stakeholders to translate organizational needs into effective and sustainable technology solutions.
• Provides technical leadership for application architecture, integration design, modernization, and technology selection.
• Ensures development practices align with cybersecurity, architecture, DevOps, change management, and organizational technology standards.
• Promotes appropriate use of reusable components, APIs, integration patterns, automation, and modern engineering practices.
• Evaluates application health, technical debt, lifecycle risks, and opportunities for modernization or simplification.
• Oversees third-party software development partners and ensures delivered solutions meet organizational engineering, security, quality, and documentation standards.

Engineering Quality & Architecture

• Establishes and maintains application development and engineering standards that support reliability, security, scalability, maintainability, accessibility, and performance.
• Provides leadership for application and integration architecture decisions within assigned areas.
• Ensures appropriate software quality practices are incorporated throughout the development lifecycle.
• Identifies and manages technical debt, application lifecycle risks, obsolete technologies, and opportunities for modernization.
• Promotes engineering practices that improve development efficiency, application quality, and long-term maintainability.
• Partners with Technology Services and Support and Cyber Resilience to ensure applications can be securely deployed, monitored, supported, recovered, and maintained.

Performance Management, Metrics & Executive Reporting

• Develops, maintains, and continuously improves digital experience and engineering dashboards, scorecards, and key performance indicators.
• Provides regular reporting to the Senior Director on software delivery, digital experience, application health, engineering quality, technical debt, delivery risk, capacity, and improvement initiatives.
• Translates complex engineering and digital-performance information into concise, business-oriented reporting appropriate for senior and executive leadership.
• Identifies significant trends, risks, delivery constraints, customer-experience concerns, and improvement opportunities and provides recommended actions.
• Establishes measurable targets and baselines to demonstrate continuous improvement and the business value delivered through digital and engineering capabilities.
• Performs other duties as assigned.

Must Have’s to be our Manager, Digital Experience and Engineering:

MINIMUM QUALIFICATIONS

• 7+ years of progressive experience in software development, software engineering, web development, digital technology, application architecture, or related disciplines.
• 5+ years of experience leading technical teams, engineering teams, or complex technology-delivery functions.
• Experience leading development of enterprise web applications, websites, digital platforms, or related customer-facing technology.
• Experience partnering with business stakeholders to translate organizational needs into technology capabilities and priorities.
• Experience developing operational KPIs, dashboards, metrics, and management reporting.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Technology Management, or related discipline preferred, or equivalent combination of education and relevant experience.
• Experience with Agile/Scrum software development practices preferred.
• Experience managing external development partners or distributed development teams preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of software architecture, digital platforms, application integration, web technology, and engineering practices.
• Demonstrated ability to lead cross-functional initiatives where direct authority may be limited.
• Strong written, verbal, presentation, and executive communication skills.
• Ability to demonstrate and hold others accountable for organizational values of Innovation, Communication, Quality, Diversity, Equity and Inclusion, and Achievement.

Here are some of the excellent benefits we offer and why it’s so great to work here!

• Health insurance package options that include a HDHP plan and a PPO plan.
• Dental and vision coverage.
• Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options.
• Employer paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage.
• Voluntary Life Insurance options including critical illness and accident insurance.
• 401(k) plan with immediate vesting.
• Pet insurance.
• Udemy Learning.
• Paid time off and 10 paid holidays per year.
• Paid sick time.
• Paid parental leave.
• Free subscription to Calm.
• Up to 8 hours of paid volunteer time.
• Employee Assistance Programs.
• Staff Incentive Bonus.

Working Conditions
Non-smoking office environment, using a computer and other office equipment daily. Attendance at scheduled meetings as required. Ability to travel as needed to support departmental and association functions.

FLSA Status: Exempt

Application Deadline: Applications will be accepted on an ongoing basis and reviewed until the position is filled or a sufficient number of qualified applications has been received.

AORN provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.